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Customer & Technical Support Representative - Merchant Services

FinTech Processing Charlotte ,NC
  • Posted: over a month ago
  • $7 to $10 Hourly
  • Full-Time
Job Description

FinTech Processing is seeking a Customer & Technical Support Representative - Merchant Services to join our team!

You will be responsible for helping FinTech's merchants by providing support and service to resolve merchant related requests and minor technical issues.

As a customer support and technical representative you will work in coordination with the Director of Technology to provide customer support across multiple channels. Your role will be a combination of direct customer service and merchant support combined with technical administrative assistance.

Responsibilities:

  • Handle merchant inquiries, requests and complaints
  • Resolve inquires or brief appropriate department to complete the inquiry
  • Troubleshoot and resolve minor equipment related issues and concerns
  • Document and update merchant records based on interactions in our CRM database
  • Develop and maintain a knowledge base of the evolving merchant related issues, equipment and services
  • Communicate with internal departments to provide an efficient workflow to handle both merchant and technical related issues.

Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients, prioritize and multitask
  • Experience in Merchant Services and technical aptitude is a plus
  • Excellent written and verbal communication skills
Company Description
FinTech Processing is a registered ISO and premiere technology company providing Merchant Services and POS Technology with a focus on service and support.

FinTech Processing

FinTech Processing is a registered ISO and premiere technology company providing Merchant Services and POS Technology with a focus on service and support.

Address

4801 E Independence Blvd #905
Charlotte, NC
USA

Website

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