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Customer Service Representative

Kent, WA
  • Posted: over a month ago
  • Full-Time
Job Description

In 1897 C.C. Filson began outfitting prospectors headed for the Gold Rush with tools and apparel strong enough for the toughest spots on earth. More than 100 years later, Filson remains committed to providing pioneers of all fields around the world with unfailing goods made from the highest quality materials available.

Filson recognizes that it takes a world-class team to make a world-class product. As we build on the Filson legacy of American craftsmanship, we are looking for individuals who share our dedication to innovation, excellence, and superior customer service.

Customer Service Representative

Filson is enjoying a sustained period of growth and reinvention and we are looking for a new member to join our customer service team located in Kent, WA. We are looking for someone that loves Filson products and loves providing exceptional customer service as our customer satisfaction is one of Filson's founding values. The ideal candidate can work fast and likes being part of a team, willing to roll up your sleeves and pitch in when needed to enhance the customer service experience.

In this role you will be focused on handling inbound customer contacts and process all customer related requests; identifying issues and resolving them to customers satisfaction. You will enter customer orders, catalog requests and other information into computer systems.


  • Be available for and answer inbound telephone calls from customers and other external contacts.
  • Handle inbound contacts via telephone, e-mail, mail or downloaded from the internet and process associated work.
  • Process customer orders, catalog requests and all other customer service inquiries as requested by internal and external contacts.
  • Handle customer service-related projects and/or tasks as assigned by supervisors, which include:
    • Billing
    • Returns processing
    • Order and invoice proofing
    • Order cancellations and refunds
    • Credit card processing
    • Web order processing
    • Customer correspondence
    • Custom order coordination
    • General office duties
  • Participate in ongoing training, process improvement discussions and meetings as requested by supervisors.
  • Provide coaching and support to peers as requested by supervisors.
  • Other duties will be assigned as needed.


  • High school diploma and some college education or equivalent work experience.
  • Experience in a customer service environment preferred.
  • Experience working on computers; preference for those with Windows experience.
  • Skills in problem-solving, written and verbal communication.
  • Fluency in writing and speaking the English language.
  • Strong communications skills

While performing the duties of this job, the employee is regularly required to sit;

  • Able to sit and work at desk and operate a computer for several hours at a time
  • Use hands and fingers to use computer
  • Reach up, across, or down to retrieve resources
  • See, talk, and hear
  • The employee is occasionally required to stand and walk
  • The employee is occasionally required to move or lift up to 10 pounds
  • Specific hearing abilities required by this job include the hearing voices through telephone handsets or headsets and through general face to face conversation
  • Specific vision abilities required by this job include the ability to read information on a computer screen or on a printed page

Note: This job description is not meant to be all-inclusive. Employee may be required to perform other duties to meet the ongoing needs of the organization.

Filson is an equal opportunity employer. We believe that every employee has the right to work in surroundings which are free from all forms of unlawful discrimination. It is our policy that all decisions involving any aspect of the employment relationship will be made without regard to race, color, sex, religion, age, national origin, marital status, sexual orientation, gender identity, the presence of any sensory, mental, or physical disability, veteran and military status, genetic information, political ideology or any other status or characteristic protected by local, state or federal law. Discrimination and/or harassment based on any of those factors are totally inconsistent with our philosophy of doing business and will not be tolerated.

With regard to applicants or employees with disabilities, the company offers what the law refers to as "reasonable accommodation" to enable a person to perform his or her job.




Kent, WA



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