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Fillmore Inn LLC Colorado Springs ,CO
  • Posted: over a month ago
  • $12 to $14 Hourly
  • Part-Time
Job Description: Housekeeper/Room Attendant The Best Western Plus Fillmore Inn & Executive Residency is looking for a Housekeeper. The Housekeeper position performs daily checkout cleaning for hotel guest rooms and maintains a standard of cleanliness that aligns with the brand and hotel management standards. Promotes an atmosphere of cleanliness and superior customer care for our hotel guests. Reports To: Executive Housekeeper, General Manager, Assistant General Manager Essential Functions: · Maintains the hotel rooms and building to ensure a safe and clean experience for hotel guests, associates and vendors. · Sets up cleaning cart with supplies. Maintains carts and storerooms in a clean and orderly fashion to enhance efficiency and ease of cleaning rooms. · Cleans and wipes windows, doors, walls, closets and fixtures in rooms, public areas, and hallways. · Washes shower walls and tub, cleans toilets and stall walls. Wipes exposed pipes, cleans mirrors, sinks and walls in order to have clean and sanitary guest and public restrooms. · Replaces towels, soaps and all room amenities and restocks literature that has been removed by previous guest, or is soiled or torn, to ensure adequate supply for arriving guests. · Washes all hard floor areas (linoleum, tile, etc.) by hand to remove dirt and soiled areas. · Dusts and polishes all furniture, fixtures and wall hangings. · Strips bed of all linens and remakes with fresh linens. · Checks closet for cleanliness, wiping closet door, handle and overhead shelves and restocking the guest room supplies (e.g., hangers, extra blankets, extra pillows). · Vacuums rooms, public areas, and hallways. · Inspects door and window locks to ensure they are in working order and immediately alerts management to an unsecured or unsafe situation for the safety of guests and employees. · Checks lights and remotes to ensure all are in working order. · Adheres to a deep clean schedule laid out by the Executive Housekeeper. · Be attentive to guest needs while working in the hallways and public areas. · Maintains a friendly, cheerful, and courteous demeanor at all times. · Performs other duties as assigned. Qualifications: · Basic knowledge of general cleaning principles, use of cleaning products, and operation of standard cleaning equipment. · Ability to scrub and scour surfaces, extending arms over head, bending, and stooping to perform cleaning tasks. · Ability to push and/or pull equipment weighting up to 100 lbs. · Ability to lift a maximum of 50 lbs. · Ability to communicate effectively with guests and associates. · Ability to work a flexible schedule, including weekends and holidays. Guest Services Agent The Best Western Plus Fillmore Inn & Executive Residency is looking for a Guest Services Agent. The Guest Services Agent provides care to the hotel guests as the first impression for the hotel. The Guest Services Agent performs checkout and check-in procedures and promotes an atmosphere of friendliness and superior customer care for our hotel guests. In addition to registration and guest account transactions, the Guest Services Agent would oversee other guest activities including evening appetizer, serving drinks at the Bar/Lounge, and coordinating movie nights and other special events. Reports To: Guest Services Supervisor/Manager, General Manager, Assistant General Manager Essential Functions: · Maintains an inventory of vacancies, reservations and room assignments. · Possesses a working knowledge of the reservations department. · Takes same day reservations and future reservations when necessary. · Knows cancellation procedures. · Knows room locations, types of rooms available, and room rates. · Registers arriving guests and assigns rooms. · Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms. · Coordinates guest room maintenance work with the engineering and maintenance division. · Uses persuasive selling techniques to sell rooms and to promote other services of the hotel. · Promote loyalty club memberships and understand the key points of the program. · Knows daily activities and meetings taking place in the hotel. · Reports any unusual occurrences or requests to the manager or assistant manager. · Manages and resolves all guest complaints in a professional and courteous manner. · Processes guest check-outs and handles monetary transactions. · Makes daily deposits and performs end of shift procedures. · Maintains constant awareness of activities in the lobby and common areas. · Maintains customers’ privacy. · Coordinates movie night and other special events. · Serves alcoholic drinks at the Bar/Lounge · Maintains menu of free and made-to-order appetizers; takes orders. · Maintains a high level of professional appearance and demeanor. · Performs other duties as assigned. Qualifications: · High school diploma or equivalent. · Previous hotel-related experience preferred. · Ability to communicate with public, hotel staff, and management in a professional manner. · Knowledge of surrounding areas and local events. · Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Able to properly secure guest information. · Ability to learn safety, emergency, and accident prevention policies and procedures. · TIPS Certification is preferred. · Skilled in the use of front office equipment. · Knowledge of proper telephone etiquette. · Ability to multi-task. · Strong attention to detail. · Ability to maintain a clean and efficient workplace. · Ability to work a flexible schedule, including weekends and holidays. Breakfast Attendant The Best Western Plus Fillmore Inn & Executive Residency is looking for a Breakfast Attendant. The Breakfast Attendant prepares a quality breakfast for each of the hotel guests and promotes an atmosphere of friendliness and superior customer care for our hotel guests. Reports To: General Manager, Assistant General Manager, Guest Services Manager/Breakfast Supervisor Essential Functions: · Prepares foods such as eggs, sausage, bacon, biscuits, waffle batter, gravy, etc. · Stocks coffee, juice, and milk machines or dispensers. · Sets out and arranges food, such as sweet rolls, muffins, and cereal for self-service. · Clears and cleans tables as they are vacated. · Wipes up spills. · Removes trash. · Attentive to guest needs, especially during breakfast hours. · Washes serving equipment and returns to storage. · Maintains all cooking equipment using regular, proper cleaning procedures. · Notifies management of any concern, breakage, leakage, non-operable status of any cleaning or cooking equipment. · Returns reusable food supplies to storage with proper dates on product. · Restocks self-service food and supplies as needed. · Follows city, county, and/or state guidelines on food prep, storage, sanitation, and other items the inspector gives to the hotel. · Takes inventory of food, beverages, and supplies needed for each day. · Submits orders to General Manager, Assistant General Manager, or Guest Services Manager. Qualifications: · Prior customer service experience preferred. · Prior food industry experience preferred. · ServSafe food handler certification preferred. · Ability to work long hours if needed. · Ability to exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. · Ability to multi task. · Ability to communicate effectively with guests and associates. · Ability to work a flexible schedule, including weekends and holidays. Company Description: The Best Western Plus Fillmore Inn opened in late Spring 2018, and quickly grew to being a very successful hotel near the heart of Colorado Springs. We have achieved a ranking of top 5 on TripAdvisor based upon guest feedback. We continue to look to added success in the years to come, and we would like you to be a part of our success!

Fillmore Inn LLC

Why Work Here?

Opportunities for growth, great culture, family oriented

The Best Western Plus Fillmore Inn opened in late Spring 2018, and quickly grew to being a very successful hotel near the heart of Colorado Springs. We have achieved a ranking of top 5 on TripAdvisor based upon guest feedback. We continue to look to added success in the years to come, and we would like you to be a part of our success!

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Colorado Springs, CO
USA

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