The Operations Engineer position with FileWave (USA), Inc., provides technical hands-on support for the operational systems used throughout the organization. This role works with all operational teams throughout FileWave to maintain hardware, software, web-based and cloud-based systems, server infrastructure and security at the direction of the Operations Manager.
Responsibilities include, but are not limited to, the following. The level of responsibility for the position may rise from what is stated here to match the capabilities of the individual or the needs of the organization.
Support and coordinate the deployment, monitoring, maintenance, development, upgrade and support of IT systems, including telecommunications, servers, PCs, operating systems, hardware, software, peripherals and other office equipment
Leverage Amazon Web Services to build scalable data infrastructure
Troubleshoot the performance of cloud-based systems and ensure proper security and backup procedures are followed for these systems.
Document all processes and procedures in assigned areas of responsibility
Assist with the management of user access and accounts for FileWave systems
Maintain and help manage critical and non-critical systems for FileWave as directed and/or assigned
Support the provision of internal end-user services, including help desk and technical support services
Other duties and responsibilities as assigned
Degree in Information Systems or a related field preferred
5+ years of IT infrastructure experience overall
2+ years of Linux system administration experience
1+ years of experience with Atlassian products (Jira and Confluence)
1+ years of experience managing AWS workloads
Demonstrated knowledge of VMware Vsphere (or other Virtualization Solutions)
Demonstrated knowledge of core network services (DNS, HTTP, SSH, FTP, Switching/Routing, etc.)
Ability to manage time with a sense of task ownership; handle multiple priorities and projects in a self-motivated manner; and, successfully meet assigned and sometimes urgent deadlines with minimal supervision
Ability to exhibit a positive attitude and calm composure while working in a challenging and fast-paced environment
Embrace, learn and apply new technology and/or procedures
Demonstrated knowledge of Windows, macOS, and Linux operating systems
G-Suite or AzureAD management experience