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Technical Operations (IT) Engineer

FileWave (USA), Inc Indianapolis, IN
  • Posted: over a month ago
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Position Summary

The Operations Engineer position with FileWave (USA), Inc., provides technical hands-on support for the operational systems used throughout the organization. This role works with all operational teams throughout FileWave to maintain hardware, software, web-based and cloud-based systems, server infrastructure and security at the direction of the Operations Manager.

Responsibilities

Responsibilities include, but are not limited to, the following. The level of responsibility for the position may rise from what is stated here to match the capabilities of the individual or the needs of the organization.

  • Support and coordinate the deployment, monitoring, maintenance, development, upgrade and support of IT systems, including telecommunications, servers, PCs, operating systems, hardware, software, peripherals and other office equipment

  • Leverage Amazon Web Services to build scalable data infrastructure

  • Troubleshoot the performance of cloud-based systems and ensure proper security and backup procedures are followed for these systems.

  • Document all processes and procedures in assigned areas of responsibility

  • Assist with the management of user access and accounts for FileWave systems

  • Maintain and help manage critical and non-critical systems for FileWave as directed and/or assigned

  • Support the provision of internal end-user services, including help desk and technical support services

  • Other duties and responsibilities as assigned

Qualifications

  • Degree in Information Systems or a related field preferred

  • 5+ years of IT infrastructure experience overall

  • 2+ years of Linux system administration experience

  • 1+ years of experience with Atlassian products (Jira and Confluence)

  • 1+ years of experience managing AWS workloads

  • Demonstrated knowledge of VMware Vsphere (or other Virtualization Solutions)

  • Demonstrated knowledge of core network services (DNS, HTTP, SSH, FTP, Switching/Routing, etc.)

  • Ability to manage time with a sense of task ownership; handle multiple priorities and projects in a self-motivated manner; and, successfully meet assigned and sometimes urgent deadlines with minimal supervision

  • Ability to exhibit a positive attitude and calm composure while working in a challenging and fast-paced environment

  • Embrace, learn and apply new technology and/or procedures

  • Demonstrated knowledge of Windows, macOS, and Linux operating systems

  • G-Suite or AzureAD management experience

FileWave (USA), Inc

Why Work Here?

At FileWave, you have the opportunity to work with positive and engaging people in an environment where you can have a visible impact.

FileWave is a multi-platform device management solution for macOS, iOS, Windows, Chrome OS, and Android. For over 25 years, we have helped organizations around the world manage their unique environments via the FileWave Management Suite. There are many reasons to join our team, such as: - Personal and professional development opportunities - Daily contact with a diverse and international customer base - Industry-leading technology - Fun company activities and events - A positive and collaborative work environment FileWave is an equal opportunity employer. All candidates will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Address

7320 East 86th Street Indianapolis, IN 46256
Indianapolis, IN
USA

Website

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