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Customer Service/Sales Support

Fil-Tec, Inc. Hagerstown, MD
  • Posted: over a month ago
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Job Positions - Customer Service/Sales Support - Looking to fill multiple full-time positions

Fil-Tec, Inc. is a technical fiber company manufacturing innovative products for customers world-wide.

As a point of contact for our customers, you’ll be the friendly voice of Fil-Tec, providing world-class customer service, troubleshooting and support. We will rely on you to listen to our customers and use your expertise, creativity and passion to meet their needs - and remind them that behind our great products are amazing people. As part of the Fil-Tec family, you’ll share our passion for our products as you build relationships with customers, partners and other members of the Fil-Tec team.

What you’ll be doing:

● Be the voice of Fil-Tec, by helping customers with support by phone and email

● Build trusting relationships with customers, key internal stakeholders, and senior management

● Apply your problem-solving skills to resolve customer questions

● Produce reports on invoices and products for internal team members as required

● Manage and input customer orders using various software tools

● Work in a highly collaborative (and extremely fun!) team environment

What you’ll bring to the table:

● Minimum high school diploma or GED

● A super-positive, empathetic mindset

● A great deal of initiative, resourcefulness, and sense of ownership

● Impeccable written and verbal communication skills, sharp focus, and the ability to flourish in both independent and collaborative settings

● Top-notch customer service skills (prior experience in customer service required)

● Advanced Microsoft Office Suite (Excel, Word) skills

● Adaptable learner with the ability to thrive in a fast-paced work environment

The perks:

● Excellent medical, dental, and vision benefits

● 401K benchmarked against Fortune 500 companies

● Health Club memberships

● Bonus incentive program

● Paid time off

● A family oriented culture

● Opportunity for professional growth

To apply: go to www.fil-tec.com and click on CAREER OPPORTUNITIES at the bottom of the page.

Fil-Tec, Inc.

Fil-Tec, Inc. is a specialty fibers manufacturing company, privately owned and operated in Washington County, MD and Franklin County, PA for over 40 years. Fil-Tec has been innovating the fibers of your home, work and play for over a quarter of a century. In your home, our sewing thread products can be found in your sofa, mattress and comforter. You will find our embroidery threads decorating your favorite shirt or hat. At night, our wicks illuminate the candles in your home. Our cable and fiber-optic yarns help deliver electricity, internet and phone service for homes and businesses worldwide. Our specialty filtration products are critical components to the systems that clean and protect our environment. And you depend on our high temperature materials in the furnace that keeps you warm. Fil-Tec, committed to improving the fibers of your life.

Address

Hagerstown, MD 21740
Hagerstown, MD
USA

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