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Customer Service Representative

Fidelity National Home Warranty Henderson, NV

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Fidelity National Home Warranty a Fortune 500 Company is seeking Resolution Advocates.
This role will handle routine inbound customer and vendor inquiries, intake vendor diagnosis reports, resolve simple home warranty claims in a courteous, professional, and appropriate manner. This position is located in our Henderson Nevada Call Center.

Essential Functions:

  • Answer routine questions regarding contract coverage following standard scripts and procedures.
  • Assists in resolving transactional requests from customers such as payment, refunds, etc., helping to trouble shoot failures and providing ‘quick fix’ recommendations for any ongoing covered issues.
  • Input repair issues, appliance information and other relevant details regarding service work orders into the CRM.
  • Receive and process vendor reports to review and authorize claims for contract holders.
  • Maintain communication with contract holders via inbound/outbound calling and email to ensure progress or delay of claim.
  • Communicate with contract holders and vendors according to company and department policies, procedures and processes in a professional and courteous manner according to department call handling and quality standards.
  • Maintain up-to-date knowledge of home warranty contract terms and conditions.
  • Achieve and maintain call handling, productivity, attendance and schedule adherence standards.
  • Perform other duties as assigned.

Requirements:

  • Excellent written and verbal communication skills
  • Ability to work 40+ hours per week, including weekends, holidays and overtime as required
  • Ability to achieve and maintain call handling, productivity, attendance and schedule adherence standards
  • Computer proficient with the ability to learn customer service software applications

Knowledge, Skills, and Experience:

  • High school diploma or GED 
  • One or more years of experience in a customer facing role
  • Ability to communicate in a courteous and professional manner
  • Ability to maintain professionalism and composure under pressure
  • Judgement and problem-solving skills
  • Ability to type 30+ wpm while talking to a customer through a headset
  • Proficiency with MS Office (Word, Excel, Outlook)

FNHW offers a competitive benefits package that includes:

  • Competitive compensation package
  • Group Medical /Dental/Vision
  • 401k with company match
  • Employee Stock Purchase Plan with company match
  • Sick, vacation, holiday pay
  • Service recognition program


Fidelity National Home Warranty is an Equal Opportunity; Everify Employer

Company Description
Fidelity National Home Warranty's parent company, Fidelity National Financial (FNF), is a
leading Fortune 500 provider of title and specialty insurance. Repeatedly voted one of the “Best
Big Companies in the U.S.” by Forbes magazine, it employs more than 20,000 in its growing
family of companies. The rapid growth of the company through acquisition has created a wealth
of career opportunities. If you are looking for a dynamic career with significant earning potential
and tremendous advancement opportunities, you have come to the right place. Learn more about
us at www.homewarranty.com.

Fidelity National Home Warranty

Fidelity National Home Warranty's parent company, Fidelity National Financial (FNF), is a leading Fortune 500 provider of title and specialty insurance. Repeatedly voted one of the “Best Big Companies in the U.S.” by Forbes magazine, it employs more than 20,000 in its growing family of companies. The rapid growth of the company through acquisition has created a wealth of career opportunities. If you are looking for a dynamic career with significant earning potential and tremendous advancement opportunities, you have come to the right place. Learn more about us at www.homewarranty.com.

Fidelity National Home Warranty's Logo

Address

Henderson, NV
USA

Industry

Business

Website

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