FGCI, Leading Distributor of Composites materials is seeking a full-time Inside Customer Service Rep in our St. Petersburg location.
- Provide support and back up for our outside sales reps with their customers
- Process sales orders from customers and sales reps
- Heavy phones, take calls from customers
- Provide information to customers with inquiries
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
- Previous experience in a high call volume customer service or sales setting
- Must be a highly self-motivated self-starter
- Ability to build relationships with customers and sales reps
- Ability to prioritize and multitask
- Positive and professional demeanor
- Strong written, organizational and communication skills
- Computer literate
Fiberglass Coatings, Inc. is the largest independently owned distributor of composite materials in the Southeastern United States. With over 100,000 square feet of distribution warehouses and two Florida retail locations, FGCI has serviced the marine, amusement, RV, cultured marble, construction and many commercial industries for over 50 years. Our product line features a complete inventory of polyester and epoxy resins, gelcoats, fiberglass fabrics, and coring materials, in addition to equipment and supplies.