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Customer Service Representative

Festool Lebanon, IN
  • Posted: over a month ago
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Job Title: Customer Service Representative

Reports To: Customer Service Manager

Position Status: Non-Exempt

Overview

The Customer Service Representative is responsible for satisfying the ongoing needs of our dealers, outside sales team, and end users as well as responding to various internal customer requests.

Job Responsibilities

  • Professionally handles incoming calls from dealers, end users and outside sales team members to ensure that issues are resolved both promptly and thoroughly;
  • Assists dealers with product recommendations, and answers product and/or order related questions;
  • Actively engages and interacts with dealers to promote product awareness and drive sales
  • Thoroughly and efficiently gathers customer information, accesses and fulfills customer needs, educates the customer where applicable to prevent the need for future contacts and documents interactions through contact tracking;
  • Processes all replenishment orders impacting outside sales and the marketing department;
  • Provides quality service and support on a continuous basis;
  • Handles issues in the best interest of both customer and company;
  • Responsible for all order entry related to dealer orders through the Festool Dealer Portal, Festool Sales App, and fax2EDI, as well as end user spare parts orders;
  • Continuously evaluates and identify opportunities to drive process improvements that positively impact the customer’s experience;
  • Processes all returns: 30 day, damaged and/or defective products, dealer inventory exchanges and replenishment;
  • Handles post sales dealer requests involving shipment, tracking and billing inquiries;
  • Issues credits and debits with approval of Customer Service Manager;
  • Performs other required tasks as assigned.

Job Requirements

  • High School diploma ; Bachelors degree preferred
  • Minimum two years’ experience in a customer service capacity required
  • Proficiency in SAP (SD) desired
  • Strong order entry skills required
  • Bilingual in Spanish or French a plus
  • Highly developed sense of integrity and commitment to customer satisfaction
  • Demonstrated passion for excellence with respect to treating and caring for customers
  • Ability to communicate clearly and professionally, both verbally and in writing
  • Has a pleasant, patient and friendly attitude
  • Strong detail orientation and communication/listening skills
  • Possess a strong work ethic and team player mentality
  • Inside sales experience a plus
  • Must be able to grow, foster, and develop relationships with key customers (account management)
  • Must be proficient in basic computer skills and Microsoft Office applications.

Festool

Why Work Here?

Family friendly environment, great benefits and opportunity for growth!

Festool is a German Manufacturer of high quality, innovative power tools for professional trades people.

Address

Lebanon, IN
USA

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