Exhibitor Services Representative - Louisville - remote

Fern Expo is searching for a talented and experienced customer service-oriented individual to join our team as an Exhibitor Services Representative. In this role, you will be responsible for ensuring top-notch service to our exhibitors throughout their entire event. As an ESR you will be a road warrior traveling at least 50 % of the time to show sites. If this sounds like the role for you, please read on and apply.

Fern Expo is among the top three service contractors in North America. At Fern, we take pride in providing unmatched customer service, best-in-class creativity, and innovative solutions for trade shows throughout the U.S. and Canada. This standard starts with our employees. With offices and personnel located from Washington DC to Washington State, serving more than 1400 events annually. Come join the Fern Expo team and use your talent to help us create the most memorable experiences for our customers.

Summary

The Exhibitor Service Representative (ESR) is responsible for providing excellent customer service to all exhibitors before, during, and after the show. Preparing all service and product offerings for each show in our order entry systems and assisting exhibitors through the ordering process. In addition, you will provide critical event information to exhibitors so that they are prepared to have a successful onsite experience. Travel to the show site and the ability to work overtime and weekends during peak business periods is required.

What you'll do:

• Respond to inquiries and requests via phone, email, web chat, and occasionally onsite at the event.
• Travel locally to provide onsite exhibitor services at tradeshows at least 50% of the year.
• Assist exhibitors with orders and questions at the Service Desk at the show site.
• Working in conjunction with the Project Manager, Freight Representative, Labor Representative, and Account Executive to resolve any issues and ensure all materials and labor are delivered as promised to the exhibitor
• Processing Exhibitor orders, receiving reports, labor orders, display, and graphic rental orders, and bills of lading
• Perform collection duties.
• Working through customer-related issues without direct supervision and escalating issues as necessary.
• Identifying opportunities to sell Fern products and services to exhibiting organizations.
• Other duties as assigned.

What you bring:

• 2 or more years of customer service experience.
• Strong computer knowledge, with proficiency in Microsoft Office/365 products, emphasizing Excel, Word, Outlook, and Teams.
• Excellent customer service skills
• Exceptional communication (verbal and written) and interpersonal skills
• Ability to learn internal systems (exhibitor portal, graphics system, order system, etc.)
• Experience working independently and participating as a team player to achieve departmental and company goals.
• Proven ability to work In a fast-paced environment balance multiple- tasks and meet deadlines.
• The successful candidate is confident, assertive, flexible, and required to work well under pressure in a time-critical environment.
• Must be detail-oriented, possessing exceptional organizational skills
• Maintain a positive "can-do" attitude

Working @ Fern Expo:

We are an organization where team member tenure is over ten years. Fern offers opportunities for career advancement and professional development. We value your well-being with a liberal PTO policy. Plus VTO (Volunteer Time Off) is provided, allowing our employees to give back to their communities. Our Health benefits are effective on your first day of employment. Fern is a values-based organization that puts people first, along with having a culture rooted in honesty & integrity in all that we do internally and externally.