Founded in 1889, Felton Institute is the oldest nonsectarian, nonprofit charitable social-services provider in the City and County of San Francisco. Our mission is to respond to human needs with cutting-edge social services and treatments that combine the best social science research with cultural sensitivity, a deep respect for the consumer, and a commitment to social justice.
The Felton Engagement Specialist Team (FEST) is comprised of Engagement Specialists (skilled case managers) working in close collaboration with the San Francisco Departments of Public Health, Public Works, and Homelessness and Supportive Housing, as well as the Police Department to provide rapid response, community engagement, service linkage and relationship-building services to San Franciscans in the Justin Herman Plaza, Castro, Showplace Square, Mission, and Civic Center neighborhoods, with a focus on those who are insecurely housed or not housed. Engagement Specialists will provide outreach and service linkage to support clients to address their substance use and/or mental health needs, address physical health needs, secure housing, and promote wellness, recovery, and safety.
Under the supervision of the FEST Program Director, Engagement Specialists rapidly assess the needs of residents, and support linkages that can address individual goals, including engaging in mental health and substance use treatment. Engagement Specialists may also assist with family needs, physical health care, and housing challenges; linkage to mobile support services; stress management; and applying for and obtaining entitlements (such as Medi-Cal, CalFresh and general assistance). The Engagement Specialist will attend community events and act as a liaison with public and private community partners to support the goals of the Unified Command System, the Department of Homelessness and Supportive Housing, and other social service agencies in addressing resident needs.
Engagement Specialists will conduct community outreach alone or in conjunction with members of the Unified Command System, and may provide transport to necessary service locations (such as Navigation Centers) so that engaged residents have the opportunity to begin a relationship with a provider immediately. The position requires strong interpersonal skills to make connections and build relationships with community residents in need.
- Conducts community outreach and engagement to residents in need of supports who are not housed, insecurely housed, or struggling to maintain their housing, as well as those with mental health, physical health and or substance use needs who may need linkage to services
- Provides case management services for residents with substance use, mental health, and/or other social service needs and challenges, including homelessness
- Works a flexible full-time schedule to accommodate program/client needs. Some evening and weekend hours are required. This is a community-based, highly mobile position
- Participates in, coordinates, and/or attends community events such as health fairs and community forums
- Maintains documentation of program activities, and assists in tracking data related to program activities
- Maintains inventory of health education/outreach materials necessary to conduct outreach efforts and to supply internal providers and other staff as needed
- Provides hands-on support for clients in reaching and accessing services according to their intervention plan (medical and social service appointments, assist in some activities of daily living, such as grocery shopping) and/or assist clients in connecting with and accessing available transportation resources
- Helps clients access resources, including scheduling appointments, and assisting with completion of applications for programs for which they may be eligible
- Completes assessments, service plan development, and service linkage (housing, financial, medical, etc.) following a harm reduction model
- Assists clients in implementing their wellness and recovery plans and goals, as appropriate
- Conducts intake interviews with patients, and provide referrals for services to community agencies as appropriate
- Establishes positive, supportive relationships with clients
- High school graduate (or GED), Associates Degree preferred
- Minimum of one year of experience working with transition-age youth and/or adults who are experiencing substance use disorders, mental illness, homelessness or related challenges
- Interest in engaging and connecting with a diverse, high-need community of adults and young adults
- Desire and ability to work from a strength-based, client-centered model with an emphasis on harm reduction practices
- Ability and willingness to provide non-judgmental encouragement to clients is essential
- Ability to work cooperatively on a multi-disciplinary team, and to work with clients with various ethnic backgrounds
- Basic knowledge and experience working with computers, including word processing and data entry programs
- Written communication skills in English adequate to draft basic progress reports and meet the documentation requirements of the program
- Ability to effectively organize and present information in group settings
- Ability to work effectively both independently and collaboratively
- Verifiable clean driving record (Community outreach, such as home visit and health screenings appointments will be required) (preferred)
- Valid California Driver’s License, insurance, and ability to travel as required to perform duties (preferred)
Founded in 1889, Felton Institute (formerly Family Service Agency of San Francisco) has a 130-year history of innovation in services for vulnerable children, families, and adults. Felton’s mission is to respond to human needs with cutting edge social services and treatment that combine the best social science research with cultural sensitivity, a deep respect for the consumer, and a commitment to social justice. With over 40 programs in 11 languages at sites throughout the San Francisco Bay Area and surrounding counties, our comprehensive array of services reaches across all racial, ethnic, cultural, and linguistic lines. At the heart of our work is the belief that individuals and families in crisis must have access to services and resources to help them build on their inherent strengths and develop self-sufficiency. Felton offers a dynamic, challenging, and supportive work environment where staff is encouraged to increase their skills and enter new domains.