Felton Institute is seeking a visionary leader to continue to integrate and expand the Children, Youth, Family and Transitional Age Youth Division. The ideal candidate will have a deep understanding of the needs of low income at-risk populations dealing with adverse childhood experiences, those impacted by trauma, poverty and other risk factors. The ideal candidate will have experience developing and implementing innovative social service programs. We are seeking an entrepreneurial leader with a passion for the Division’s work and Felton's mission.
Brief position summary
Reporting to the COO, the Division Director is a key strategic leader and entrepreneurial partner responsible for advancing the division's growth, financial management and internal operational strategy. The Division Director is a lead position in designing and leading the division's operational support systems to accomplish the mission of the organization. He/she will be responsible for leading operational strategy and innovation, be charged with developing and implementing increasingly efficient administrative policies and procedures in both the programming and general operational realms.
A core focus of this position is to foster an organizational culture and infrastructure that supports a strategic growth agenda, operational excellence, delivers quality client-centered services and promotes optimal efficiency. This position requires a programmatic, financial and operational leader with a distinguished record of outstanding professional service and accomplishment. The ideal candidate will have a high level administrative leadership capacity, excellent communication and interpersonal skills, a creative and flexible approach to problem solving and a strong business mind. The Division Director will directly supervise the Director roles and other assigned managers as needed.
Major Areas of Accountability:
1. Strategy, Vision and Leadership
2. New Business Development and Fundraising
3. Staff Management and Professional/ Leadership Development
4. Contract Management, Fiscal and Administrative Operations
5. Division Performance & Evaluation
6. Communications, Outreach & Advocacy
· A minimum of 7-10 years of senior leadership experience in an education, social services, government, or non-profit settings;
· Demonstrated experience of working in a complex, multi-tiered organization with diverse client population and services;
· Experience as a proven senior executive in a division of comparable size, budget and complexity; evidence of vision, collaboration as well as a service and entrepreneurial orientation in developing innovative programming, policies and practices;
· Proven professional experience in family support, education, and mental health fields;
· Experience in developing and managing budgets of similar complexity and amount; to include private, public, city, state and federal funding;
· Experience in fast growing organizations, with prior experience helping lead acquisitions and/or mergers preferred;
· Demonstrated experience creating, refining, implementing and evaluating programs and services for at-risk and under-served populations;
· Knowledge of available public and private resources and services; grant writing knowledge and experience highly preferred;
· Knowledge of San Francisco early care and education, family support services and mental health, preferred;
· Knowledge of and sensitivity to the cultural background of the children and families being served.
· Ability to lead effectively across multiple locations and service areas ensuring collaboration and persuasion to guide decision making and influence critical operations: a proven team player;
· Excellent interpersonal and conflict resolution skills with experience collaborating in a multi-disciplinary, diverse and dynamic team;
· Demonstrated resourcefulness in setting priorities, proposing new ways of creating efficiencies, and guiding investment in people and systems;
· Proven negotiation skills and comfort performing in high stakes situations;
· Technologically savvy, with demonstrated ability of having worked with IT staff to develop and implement new processes and systems that increased efficiencies;
· Flexible self-starter with the ability to multi-task and meet deadlines;
· Excellent communication skills in the service of advancing strategic goals and objectives;
· Ability to establish and maintain effective working relationships with federal, state, regional, and local agencies, community leaders, and the general public;
· Strong and effective managerial and leadership skills;
· Computer skills and knowledge, including database operations and spreadsheets;
· Excellent verbal and written communication skills, including strong organizational, detail and interpersonal skills.
· Highest standards of personal and professional excellence and unquestionable integrity;
· Positive, optimistic attitude towards problem solving;
· High emotional intelligence including self-awareness, emotion regulation and excellent social navigation skills;
· Forward thinking, strategic; embraces innovation;
· Demonstrated alignment with the values of Felton including the ability to work collaboratively with diverse teams, a very strong commitment to excellence and adaptability and committed to the organization’s mission;
· Knowledge of the history and public policy issues facing low-income at-risk communities;
· Demonstrated ability to work effectively with people of diverse races, ethnicities, gender identities, ages, and sexual orientations in a multicultural environment;
· A continuous learner who is open to feedback and personal change;
· Outstanding interpersonal skills including listening and empathy;
· The humility to leave all assumptions at the door and to face each day as an opportunity to learn and grow;
· Commitment to equity, social justice, inclusion, diversity and empowerment of families.
Education & Credentials:
· Master’s Degree in Education, Social Work, Public Health or field closely related to the position;
. Program Director permit;
· Must pass a Department of Justice and Child Abuse Index clearance, Health Screening and TB Test as required.
Resumes sent without a proper cover letter and/or not meeting MINIMUM qualifications will not be considered
Salary: Competitive DOE
Founded in 1889, Felton Institute (formerly Family Service Agency of San Francisco) has a 130-year history of innovation in services for vulnerable children, families, and adults. Felton’s mission is to respond to human needs with cutting edge social services and treatment that combine the best social science research with cultural sensitivity, a deep respect for the consumer, and a commitment to social justice. With over 40 programs in 11 languages at sites throughout the San Francisco Bay Area and surrounding counties, our comprehensive array of services reaches across all racial, ethnic, cultural, and linguistic lines. At the heart of our work is the belief that individuals and families in crisis must have access to services and resources to help them build on their inherent strengths and develop self-sufficiency. Felton offers a dynamic, challenging, and supportive work environment where staff is encouraged to increase their skills and enter new domains.