Clinical Program Director
Serving Adult Outpatient Mental Health Programs, including the Adult Intensive Case Management, Adult Full Service Partnership, and Transitional Age Youth (TAY) Full Service Partnership Programs
Founded in 1889, the Felton Institute (formerly Family Service Agency of San Francisco) has a 130- year history of innovation in services for vulnerable children, families, and adults. With a $16 million operating budget and nearly 300 employees, Felton offers a dynamic, challenging, and supportive work environment. All staff are supported to increase their skills, enter new domains, and increase their position and salary as their skills grow. Felton offers an excellent benefits package and salaries that are well over the median of Bay Area non-profits. We are seeking employees who are excited by the idea of lifelong growth in the skills they bring to helping those in need.
Serving adults and transitional age youth with serious mental illness, the adult full service partnership (FSP), TAY FSP, and adult intensive case management programs provide an extensive array of recovery-oriented, age-appropriate services and supports, including linkage to housing and basic needs assistance, physical health care, benefits assistance, employment services, and integrated mental health and substance abuse treatment services. The programs follow an assertive community treatment model, providing medication and other wraparound services with case management for those with chronic serious mental illness. This continuum of services provides outpatient mental health treatment to 16-60 year-olds living with severe mental illness. The programs consist of multi-disciplinary teams consisting of a psychiatrist, a psychiatric nurse practitioner, a registered nurse, a program director, a clinical supervisor, clinical case managers, peer outreach and support specialists, and an administrative manager. Services are provided to clients both in the office and in the field, as needed.
The Clinical Program Director provides clinical supervision to staff, manages the program contract, monitors the Medi-Cal documentation and productivity of staff, and contract, and
provides some direct client care. The person filling this role provides guidance and makes decisions regarding clients’ care. The Clinical Program Director is responsible for communication, coordination, project team oversight, implementation, monitoring, reporting and evaluating the programs for continuous quality improvement. The Clinical Program Director serves as the face of the program to the external community as well the liaison between the agency and county departments, community-based organizations, and other external constituents. This is both a strategic role requiring partnership and collaboration with a team of professionals as well as a tactical “roll up your sleeves” position that provides clients with counseling, therapeutic support, and assesses behavioral issues. The Clinical Program Director works independently to collect, analyze, and interpret and report program results. The Clinical Program Director works as part of the multi-disciplinary team, including a director, other program directors, a psychiatrist, a psychiatric nurse practitioner, a registered nurse, clinical case managers, non-clinical case managers, and an administrative manager.
- This position has primary responsibility for managing the day-to-day operations of the Adult and TAY Intensive Case Management programs
- Serve as accountable ICM representative and subject matter expert for the program
- Partner with Director of Adult and TAY Mental Health Services to provide administrative oversight of clinical services including establishing work schedules and delegate work to strengthen programs
- Lead staff meetings and participate in agency-level meetings monthly or as needed Attend, participate in, and report at various internal and external (offsite) meetings and trainings as required. Develop and maintain positive working relationships with referring and partnering agencies
- Perform annual staff evaluations
- Interview, hire, manage, develop, coach, and oversee orientation for all program employees
- Conduct and coordinate training activities for staff
- Provide excellent customer service to and effectively collaborate with team members and a wide variety of stakeholders, such as peers, managers, directors, executives, members, regulators, providers, staff at other health plans, and other community partners.
- Improve functioning of programs and projects by identifying opportunities, integrating work with other efforts, and proposing solutions.
- Provide clinical supervision and managerial support of up to 8 clinical staff members.
- Ensure program compliance according to Medi-Cal standards and San Francisco Behavioral Health Services contracts.
- Facilitate staff meetings and group and individual supervisions.
- Manage client flow through the programs, including communicate with referring agencies, manage program wait lists, manage caseload assignments, and assist with transition of clients to lower levels of care when appropriate.
- Develop and maintain structures and supports to facilitate delivery of client centered, recovery-oriented care. Provide support with crisis intervention, 5150 assessments, and limit setting to maintain a safe office environment.
- Manage program budget in coordination with the Director of Adult and TAY Mental Health Services.
- Ensure that staff are meeting productivity requirements as outlined in program contracts.
- Share supervision and management of administrative assistants and psychiatric medical personnel with other managers in the Adult Division.
- Provide back up support to on-call clinical staff.
- Other duties as assigned
- Monitor programs productivity, to include outreach, referrals, intake, assignments
- Manage caseloads to maintain required productivity and to allow for greatest utilization of billable hours and earn program contract(s). In conjunction with Director of Adult and TAY MH Services prepare, manage, and monitor program's annual revenue and expense budget, collectively, at year's end, cc’s allocations
- Communicate closely with Finance Department on budget, cc’s allocations line items etc.
Qualifications (Experience, knowledge & skills)
- Master’s degree in social work, psychology, or counseling
- Currently licensed for a minimum of 2 years as an MFT, LCSW or Psychologist who meets Board of Behavioral Science (BBS)/ Board of Psychology (BOP) requirements for clinical supervision, e.g., required CE units for clinical supervision.
- A minimum of 3 years direct service experience with community-based therapy services
- At least 3 years prior experience in administration, coordination with supervision of mental health and/or case management/counseling services programs required
- Experience training staff on Medi-Cal documentation standards required
- Demonstrated ability to work effectively with a range of both clients and staff from diverse ethnic and cultural
- Valid California driver’s license, driving record
Preferred: The following skills are a plus but not required
- Bilingual Spanish strongly preferred
- Avatar experience strongly preferred
Northern California (San Francisco, CA)
Adult Services Division
Director of Adult and TAY Mental Health Services
This position provides a comprehensive compensation package including a competitive base salary commensurate with skills and experience, training, and benefits including health/dental, life, and vacation. Our client further provide career stability that coincides with working for a leader in human services.
Founded in 1889, Felton Institute (formerly Family Service Agency of San Francisco) has a 131-year history of innovation in services for vulnerable children, families, and adults. Felton’s mission is to respond to human needs with cutting edge social services and treatment that combine the best social science research with cultural sensitivity, a deep respect for the consumer, and a commitment to social justice. With over 40 programs in 11 languages at sites throughout the San Francisco Bay Area and surrounding counties, our comprehensive array of services reaches across all racial, ethnic, cultural, and linguistic lines. At the heart of our work is the belief that individuals and families in crisis must have access to services and resources to help them build on their inherent strengths and develop self-sufficiency. Felton offers a dynamic, challenging, and supportive work environment where staff is encouraged to increase their skills and enter new domains.
Why Work Here?Agency Overview Founded in 1889, Felton Institute (formerly Family Service Agency of San Francisco) has a 131-year history of innovation in services for vulnerable children, families, and adults. Felton’s mission is to respond to human needs with cutting edge social services and treatment that combine the best social science research with cultural sensitivity, a deep respect for the consumer, and a commitment to social justice. With over 40 programs in 11 languages at sites throughout the San Francisco Bay Area and surrounding counties, our comprehensive array of services reaches across all racial, ethnic, cultural, and linguistic lines. At the heart of our work is the belief that individuals and families in crisis must have access to services and resources to help them build on their inherent strengths and develop self-sufficiency. Felton offers a dynamic, challenging, and supportive work environment where staff is encouraged to increase their skills and enter new domains.
Great place to work, family environment, work life balance
San Francisco, CA