What it means to work at Fedcap
Fedcap is not just an amazing place to work, it's a place that provides services that changes the lives of those individual's misfortunate with barriers. We help individuals move towards economic independence as valued members of the workplace and their communities. Fedcap was one of the first vocational rehabilitation programs for the physically disabled in the United States and has broadened its services since its inception. Expect to be a part of something bigger, an organization that started in 1935 by 3 WWI veterans who came home from war and couldn't find work because of their injuries, and now, we are a vibrant growing organization, where the opportunities are endless. Fedcap employees take pride in their work, enrich the lives of others and are a part of a team that makes a difference every day and provides the "Power of Possible."
Purpose of the Position
The Quality Assurance Specialist is responsible for identifying, developing, coordinating and facilitating staff and client training programs designed to enhance operational efficiencies and program.
- Design, administer, analyze and report the results of staff and client training needs assessments.
- Collaborate with department heads on development, coordination and facilitation of staff operational training programs in response to the results of training needs assessments, as well as internal and external audits.
- Research, identify and recommend external trainers and training curriculum in response to identified staff and client training needs
- Host all external trainers and training events
- Develop training evaluation instruments to measure and assess the impact of staff training on operational efficiencies and program effectiveness
- Carry out special quality program development projects, as directed
- Able to exercise discretion and independent judgment
Knowledge, Skills and Abilities:
- Knowledge of and ability to follow agency, and department policies and procedures
- Experience working with public assistance recipients, the homeless, formally incarcerated people and/or those affected by the challenges associated with poverty.
- Extensive public speaking, moderation and group facilitation experience
- Strong verbal and written communication skills
- Proficiency in MS Office
Education: Bachelor's degree in teaching, curriculum development, or human resources development or a related field of study. Master's degree preferred
Experience: Minimum three (3) to five (5) years of experience in teaching or training with at least one (1) year curriculum research and development.
· An equivalent combination of related education and experience