Recruiter

About the job

This role profile is a blend of both the job description and person specification and clearly demonstrates the relationship between specific tasks and personal attributes. It is not exhaustive but is intended to give an overview of the role which will naturally change from time to time in line with business requirements.

Company Description

Favorite Healthcare Staffing is the nation’s premier provider of healthcare professionals, offering a full range of per diem, allied health, contract, travel assignments, as well as permanent placement opportunities. Favorite continues to set the industry standard for quality, service, and integrity in healthcare staffing and services.

What makes Favorite Healthcare Staffing unique? The answer is simple — our people. From the commitment to our communities to our “work hard play hard” mentality, it’s our people who define who we are.

Compensation:

Position Details:

Definition of Work: 

The Recruiter is responsible for placing employees on temporary assignments, performing personnel-related duties, and providing clients with customer support. 

This role has a base + commission structure and is HYBRID once you are trained and have demonstrated the ability to perform independently.

This role has a base + commission structure, reaching approximately $45,000.00 all in.

Reporting Relationships: 

• The Recruiter reports to a Branch Director.  If an office does not have a Branch Director, The Recruiter reports directly to a Vice President or Regional Manager.
• Recruiters assist Branch Director in the supervision of the temporary healthcare professionals.

Job Responsibilities and Tasks:

1.   Staffing Transactions  (35%)

Receives client orders for staffing services.  Enters orders onto computerized scheduling system.  Reviews orders for travelers. Anticipates client staffing needs based on current and past usage of temporary employment services and assigns employees as appropriate (assumptive booking). Schedules employees on temporary per diem and travel assignments.  Sends employee profiles to clients. Reads and interprets staffing reports to maximize shifts booked and eliminate scheduling errors. Works with the Travel Department on placing nursing professionals on travel and other long-term assignments. Matches temporary healthcare employees to client needs based on their credentials and experience.

2.   Availability and Pump Calls (20%)

Obtains availability to work and preference for work assignments from employees.  Enters availability into computerized scheduling system.  Matches availability against open orders. Contacts clients to determine per diem and travel staffing needs and solicit orders.  Informs clients about the availability of staff employees.

3.   Client and Employee Relations (10%)

Establishes and maintains good working rapport with clients and employees. Resolves client and employee issues. Confirms assignments with employees and clients.  Notifies clients and employees of shift cancellations.  Makes alternate staffing assignments to meet client and employee needs.  Automatically rebooks employees who participate in auto-rebook program. Communicates company-related information to current and prospective clients and employees. Participates in the progressive discipline process with temporary healthcare professionals by giving verbal and written warnings up to and including termination when necessary.  Makes recommendation to Branch Director to resolve client and employee issues.

4.   Employee Screening and Personnel Recordkeeping  (20%)

Screens potential applicants and determines if they meet minimum employment qualifications including eligibility. Processes job applicants.  Reviews employment policies and procedures, administers tests, shows, videos, and completes personnel paperwork. Checks employee references and verifies license(s) and other credentials.  Processes criminal background check(s), drug test, and any other pre-employment background investigations. Enters new employee information into the computerized scheduling and internet profile systems according to their expertise to ensure their experience level matches the clients requirements.

Operations (10%)

Completes new client information and forwards to Payroll/Billing department. Reviews weekly invoices and payroll reports for errors.  Resolves payroll and billing problems. Gives and receives report from the National Operation Center. Runs and analyzes daily transaction reports. Attends Wig meetings as scheduled.

6.   Miscellaneous  (5%)

Reports problems and special concerns to Branch Director.  Recommends steps to resolve client and employee problems. All other duties as assigned.

Required Knowledge, Skills, and Abilities:

• Excellent customer service and human relations skills.
• Knowledge of basic nursing and medical terminology.
• Knowledge of basic computer operation and peripheral use.
• Excellent verbal and written communication skills.
• Ability to communicate clearly and effectively on the telephone.
• Ability to type 35 words per minute.
• Ability to develop and maintain effective working relationships.
• Ability to maintain a professional demeanor under stressful conditions.
• Ability to maintain consistent and regular attendance.

Equipment Used:

Multi-line telephone, personal computer (PC) and printer, scanner, fax machine, and other office equipment.

Qualifications:

A high school degree or equivalent and at least one year of related staffing, human resources, or similar experience.  A related degree from a four year college or university is preferred.

Applicants must be able to show proof that they are legally eligible to work in the United States. Favorite Healthcare Staffing, LLC is an equal opportunity employer and does not make hiring decisions based on race, color, religion, gender or other protected classes.