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Customer Support Representative

Fast growing SaaS company in West Austin Austin, TX
  • Expired: 27 days ago. Applications are no longer accepted.

Our client in Southwest Austin is seeking an experienced Customer Service Representative to join their team. This is a full time, Direct Hire opportunity into a great work environment at a quickly growing company. Our client offers a competitive salary, growth potential and benefits starting on your first day. Please see the Job Description and Requirements below. If you are interested and meet the qualifications, please reply to this job positing with your resume to be considered for interview.

Shift: M-F 8a-5p

Salary: $38-40k

Job Description:

  • Provide customer support via phone, email, and chat
  • Host weekly training webinars for new clients
  • Troubleshoot and solve client issues in a timely manner
  • Assist other departments with on-boarding new clients

Job Requirements:

  • 1-2 years of experience in a customer support role, preferably with an SaaS organization
  • Experience using Zendesk is a huge plus
  • Excellent problem solving and troubleshooting skills
  • Experience demonstrating software over conference calls or web-sharing
  • A patient and positive attitude with excellent communication skills

Fast growing SaaS company in West Austin

Why Work Here?

Great work environment at a company with an outstanding product that is hiring lots of people!

Address

Austin, TX
USA