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Customer Service Representative

Fast Tax Service Inc New Orleans, LA

  • Posted: over a month ago
  • Full-Time
Job Description
Customer Service Representative (CSR)Are you looking for a fun, dynamic work environment? Do you need a job with flexible hours? Are you looking for some extra cash? If you answered YES to any of these questions, Fast Tax has a great opportunity for you! We are excited to announce that we are now seeking career-minded candidates for Customer Service Representative positions.Customer Service Representative base duties and responsibilities include: 
  • Answering incoming calls
  • Identifying customer questions, concerns, and overall needs
  • Providing accurate answers and solutions to customer queries
  • Addressing customer complaints in a compassionate and patient manner
  • Redirecting customers to appropriate team member(s) and/or office(s) as needed
  • Developing professional relationships with ongoing customers through excellent customer service
 Other Responsibilities as needed
  • Making client appointments
  • Taking messages
  • Other responsibilities as assigned
 Required Skills & Experience: 
  • High School Diploma or equivalent
  • Basic typing skills (minimum 35 wpm)
  • Basic computer operating skills
  • Fantastic phone skills i.e. well spoken, excellent active listening skills
  • Excellent interpersonal communication skills, both verbal and written
  • Ability to effectively interact with all kinds of people (both externally with customers, and internally with company team members)
  • Experience working in a fast-pace environment
  • Team-oriented
  • Motivated, energetic, driven work ethic
  • Time management skills
  • Ability to multitask
  • Outgoing, friendly, compassionate personality
 Preferred Skills & Experience: 
  • Sales and/or marketing experience
  • Previous customer service experience a plus
 Pay is based on hourly rate

Fast Tax Service Inc

Address

New Orleans, LA
70121 USA

Industry

Business

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