Are you a Provider who is looking for that next step in your career? Are you looking for an opportunity that allows you to become a leader? If so, then this may be the time for you to join Fast Pace Urgent Care. We are rapidly expanding our operations with new clinics who need Clinic Directors to help grow, manage, and maintain the clinic. This is a fantastic opportunity for someone who wants to have direct responsibility for contributing to the success of their own clinic. Please read on if this sounds like the opportunity for you!
About the Company
Fast Pace Urgent Care is rapidly growing and a leading provider of urgent care and primary care clinics across Tennessee, Kentucky, and Mississippi. With over 80 clinics and counting, Fast Pace Urgent Care provides quality care to our patients at a reduced cost in underserved rural communities, while fostering a culture of fellowship among our team members. We are committed to hiring compassionate, driven team members that will ensure our patients receive remarkable care.
Fast Pace offers a number of challenging and meaningful career paths, providing you with the opportunity to work with the best people, grow your career, and most importantly, make a difference in people’s lives. We provide a competitive benefits package, including health, 401(k), PTO, and Holiday Pay.
Fast Pace Urgent Care is guided by the following core principles: Quality of Care, Teamwork, Friendliness, Empowerment, and Communication.
As Clinic Director, you will serve as a leader of your clinic to develop and manage a highly functioning team that consistently delivers the best in patient care and customer service, in support of our values. Clinic Directors work with other business units to ensure operational efficiency across all service lines. They are a clinical expert resource to staff regarding patient needs and clinical oversight under the Regional Director.
- Ability to fulfill all responsibilities of the Provider position as detailed in the specific Provider job description.
- Manages the day-to-day operations of the clinic to include scheduling, staffing, training and other administrative duties involving staff.
- Communicates collaborates and coordinates with Regional Director to ensure company values, mission, philosophy, and procedures are embraced.
- Responsible for clinic metrics as determined by Operations to include clinical quality, patient satisfaction, and visits, etc.
- Analyzes patient satisfaction survey feedback to understand how to improve services, providing solutions to improve services and care.
- Plans and conducts monthly clinic meeting communicating with staff consistently.
- Manages clinic services and resources to meet operational and financial objectives.
- Monitor completion of required training classes for clinic staff (Core Content, CME, DOT, CPR, BLS, ACLS, PALS).
- Create and manage the schedule of the clinic, approve expense requests, timesheets and PTO maintaining appropriate coverage levels.
- Ensures compliance with Federal, State, and internal compliance programs.
- Conducts interviews for clinical staff and makes hiring recommendations.
- Responds to all clinical complaints.
- Establishes and maintains a collaborative working relationship with the Supervising Physician.
- Responsible for learning the aspects of compliance in the company by completing all mandatory compliance training and supporting and advocating throughout the clinic of the same.
- Responsible for overseeing performance and any related counseling of positions that report to the Clinic Director, up to and including a recommendation for termination of employment.
- Responsible for recognizing performance in support of values and excellent patient care.
- Responsible for employees adhering to Standards of Operation, Core Values, and all other company policies.
- Responsible for overseeing and completing the annual review process for positions that report to the Clinic Director.
- Motivates self and overall team and supports team to create a positive, productive and efficient work environment supportive of our values while meeting and exceeding our company goals.
- Lead by example to the team in attitude and work performance that represents our values.
- Responsible for overseeing training for positions that report to the Clinic Director and supporting training and coaching for those that report within the team.
- Recognizes strong individual and team performance in support of our values and company goals.
- The ability to provide training to positions that report to the Clinic Director on Company Standards of operations.
- The ability to provide ongoing monitoring of standards by conducting standards testing on positions that report to the Clinic Director.
- The ability to perform the physical, use of senses, cognitive, and environmental functions of the position, as specified on the physical demands.
- The ability to build and maintain confidence and credibility with all clients and employees.
- The ability to maintain friendly, cordial relations with all clients and employees; maintain a positive work atmosphere by acting and communicating in a manner that results in a positive work relationship with customers, co-workers, and managers.
- Ability to comply with Company Standards of Operations.
- Ability to adhere to the Core Values of the Company.
- Perform other duties as assigned by management.
Knowledge, Skills, and Abilities- What you Need:
- Outstanding patient service skills with pediatric and adult patients.
- The desire to work for a company that is committed to quality care in a friendly and teamwork-oriented environment.
- Ability to work in a fast-paced environment while managing multiple tasks.
- Demonstrated ability to communicate clearly and effectively with patients and team members.
- Proficient at utilizing technology such as Outlook, Excel, Word, and ideally the previous use of an EMR system such as Practice Velocity.
- Master’s Degree in Nursing (MSN) and/or Master’s Degree in Physician Assistant Studies (MSPA)
- At least 1-2 years of experience as a provider in a relevant practice, such as Urgent Care or Occupational Medical Facility, ER or Trauma Unit, and/or Family Medical Practice is strongly preferred.
- At least two years of healthcare management experience preferred.
Current License or Certification:
- State Nurse Practitioner License or State Physician Assistant License and DEA must be active, in good standing, and verifiable with the proper regulatory agency. Providers must be able to treat all ages and must meet credentialing requirements.
- DOT Certification is required to be obtained within 60 days of employment and maintained during employment.
Skills and Abilities:
- Building effective teams;
- Business acumen;
- Career ambition;
- Caring about direct reports;
- Comfort around higher management;
- Command skills;
- Conflict management;
- Confronting direct reports;
- Developing direct reports;
- Directing others;
- Drive for results;
- Fairness to direct reports;
- Integrity and trust;
- Managing and measuring work;
- Managing diversity;
- Managing Vision and purpose;
- Motivating others;
- Priority setting;
- Process management;
- Time management;
- Timely decision making;
- Good computer skills;
- A demonstrated ability to lead people and get results through others;
- The ability to organize and manage multiple priorities;
- Strong customer orientation;
- Excellent interpersonal and communication (both oral and written) skills;
- Excellent presentation skills;
- Strong team player;
- Working knowledge of HIPAA, OSHA, and other federal and state healthcare regulations; and
- Commitment to company values.
Hours Required: As needed to complete the job responsibilities.
Typical schedules consist of monthly 12-hour shifts, rotating weekends off. Clinic hours are Monday-Friday 8a-8p, Saturday 8a-6p, and Sunday 1p-5p.