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Call Center Sales Representatives

Fast Guard Service Miami, FL
  • Expired: 11 days ago. Applications are no longer accepted.

Fast Guard Service is seeking highly motivated, experienced Call Center Sales Representatives that will be the liaison between our company, and its current and potential customers.

RESPONSIBILITIES

Inbound Sales

  • Manage high volume of phone calls and provide response to all maintaining high quality of services and performance standards.
  • Facilitate sales of all services according to company and client requirement.
  • Coordinate with customers and avoid any discontinuation from his or her end.
  • Assist customers with all knowledge on products and services and perform required repairs and prepare bills for same.
  • Administer all customer complaints and ensure timely resolution within required guidelines.
  • Supervise all unresolved compliant for sales.
  • Perform troubleshoot on all customer service issues and schedule all field service calls as required.
  • Manage and process and correspondence with customers.
  • Schedule all customer appointments according to procedures and documents all customer transactions and prepare required paperwork.
  • Prepare all new contracts and handle all incoming calls for same.
  • Analyze all client requirements and assist to prepare all service contracts and facilitate sales for same.
  • Supervise all on line chat sales calls for clients.
  • Ensure optimal level of client satisfaction at all times and process all orders on phone.

Outbound Sales

  • Make outbound customer calls to promote and sell our service.
  • Deliver prepared communication “scripts” to persuade potential customers to purchase our service.
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
  • Send or email product literature, brochures, catalogs and other material.
  • Monitor competitors’ products or services and create selling strategies for services.
  • Upsell products.
  • Obtain potential customer leads and follow up on initial contacts
  • Create, maintain and update database of customers with complete information and emails.
  • Consolidate existing customer base while building new customer base.
  • Meet personal/team qualitative and quantitative targets.
  • Perform all follow up for all outbound calls.
  • Always ensure optimal level of client satisfaction and process all orders on phone.

JOB QUALIFICATIONS

  • High School Diploma or equivalent
  • 2 years Customer Service experience
  • Must be able to work a flexible schedule including weekends and holidays
  • Familiarity with Customer Relations Management (CRM) systems and practices
  • Previous experience in Sales is preferred
  • Call Center Sales experience preferred
  • Bilingual English/Spanish is a plus
  • Strong computer and typing skills
  • Effective communication skills along with active listening
  • Adaptable with the ability to thrive in a fast paced environment
  • A positive attitude, high energy level with a strong work ethic, and adaptability to change
  • Ability to build strong, quality client relationships
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively

Fast Guard Service

Address

20284 NE 15th Ct, Miami, FL 33137
Miami, FL
USA

Website