Skip to Main Content

Customer Service Agent

Farmers North Idaho District
Moscow, ID
  • Posted: over a month ago
  • $30,000 Yearly
  • Full-Time
Job Description

Our District is growing and we have agents looking to hire the right individual to join their outstanding customer service teams. We have afull time position available in Grangeveille Idaho. Customer Service Representatives will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.

Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.

Salary D.O.E. and varies by location



Benefits

Benefits vary by agency and will be disclosed at future time.



Responsibilities

  • Process customer policy change requests.
  • Handle all incoming claim calls from customers.
  • Complete Evidence of Insurance requests.
  • Take premium payments from customers.
  • Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
  • Return all phone messages promptly.
  • Maintain knowledge of new products.
  • Provide?exceptional customer service.
  • Maintain client relationships with follow up phone calls.
  • Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
  • Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
  • Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.


Requirements

  • Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
  • Proficiency to multi-task, follow-thru and follow-up.
  • Professional phone etiquette.
  • Great Customer Service Skills.
  • Works well with other employees and is a team player with a positive attitude.
  • Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
  • No insurance experience required but must be willing to learn

Farmers North Idaho District

Address

Moscow, ID
83843 USA

Industry

Business

View all jobs at Farmers North Idaho District

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.