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Licensed Customer Service Representative

Farmers Insurance Vancouver ,WA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

We are seeking an experienced and Licensed Insurance Sales/Customer Service
Representative to join our team. The Licensed Insurance Sales/Customer Service
Representative provides an exceptional customer service experience through all customer
conversations and transactions. The ideal candidate is personable and professional, detail
oriented, able to multitask, and has excellent communication skills. Prior customer service
representative experience and PC Insurance License are required. The mission of this role is
to ensure the success of our clients and deepen the relationship that we have with them.

Requirements:
● Property Casualty Insurance License required
● Bilingual (English/Russian) strongly preferred
● Life Health Insurance License strongly preferred
● Minimum of one-year of experience in an insurance agency
● Must have excellent phone skills
● Working knowledge of the insurance markets and products
● Attention to detail, flexibility, organization, and time management skills are critical
● Computer proficiency, including experience with Microsoft Office
● Excellent written and verbal communication skills
● Strong analytical, problem solving and judgment skills
● Ability to work efficiently with little direction in fast-paced environment
● Maintain high performance even when under heavy pressure or stress.
Responsibilities:
● Be the central point of contact and the first-responder for our clients
● generate leads for the sales team by cross selling on customer service-related phone
calls.
● Deliver prompt, efficient, detailed customer service
● Able to handle up to 30 inbound calls a day.
● Able to multitask
● Provide administrative support for the sales team.
● Resolve customers questions/issues as needed.
● Completes customer transaction requests.
● Demonstrates accuracy in processing changes to customer policies based on the
information provided and identifies opportunities for any cross sales.
● Actively listens to customer issues or questions, showing interest and compassion and
displaying empathy for the caller’s situation.
● Verify coverage for customers or verify that policy changes were made and provide proof
of evidence of insurance documents to customers where coverage previously was
bounded
● Remain current on new marketing campaigns in order to respond appropriately

marketing related inquiries using all available resource tools.

Benefits:
● Competitive compensation: $15-20 per hour depending on experience plus bonuses
● Paid time off is accrued
● Retirement and medical options may be available with company plan
● Career development and constant training (room for advancement)
● Positive Work Environment

Qualifications:
● Bilingual (English/Russian) strongly preferred
● High school diploma or equivalent
● 2 year experience in insurance/sales preferred
● Strong attention to detail with time management
● Solid computer, grammar and multi-tasking skills

 

Company Description
Farmers Insurance is a fortune 500 multi line insurance company rapidly expanding in the pacific nw market. The company has many entry points and multiple areas to grow and promote to while working in the fun fast past environment of insurance and financial services.

Farmers Insurance

Why Work Here?

High earning potential, flexible schedule

Farmers Insurance is a fortune 500 multi line insurance company rapidly expanding in the pacific nw market. The company has many entry points and multiple areas to grow and promote to while working in the fun fast past environment of insurance and financial services.

Address

Vancouver, WA
USA