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Customer Service Advisor

Farmers Insurance -Dave Franck
Chicago, IL
  • Expired: over a month ago. Applications are no longer accepted.
Job Description
We're looking for someone passionate about providing excellent customer service to our clients and policyholders. As our next insurance customer service representative, you will show our policyholders the value of being one of our customers by generating insurance quotations and providing coverage advice. You'll also be in charge of giving current policyholders excellent customer service by resolving billing issues, amending policies, and making policy suggestions. The ideal candidate for this role has prior customer service experience and excellent communication skills. If this sounds like you, apply now!Compensation:

$31,000 - $65,000 yearly

Responsibilities:
  • Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved
  • Remain up to date on new marketing initiatives to accurately address insurance-related questions using all available tools
  • Demonstrate accuracy in processing client policy modifications based on the data given
  • Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies
  • Respond to incoming calls concerning policy and insurance coverage concerns, as well as customer complaints and general questions
Qualifications:
  • Previous customer service experience required for this position
  • Must have high school diploma or GED equivalent
  • Excellent active listening, interpersonal, and communication skills
  • Basic knowledge of insurance policy procedures and schedules is preferred
  • Understands how to utilize a database for processing client information and how to use Microsoft Office to create necessary documents
About Company

Today, the companies comprising the Farmers Insurance Group of Companies make up one of the country's largest insurers of vehicles, homes, and small businesses and provide a wide range of other insurance and financial services products. Farmers is proud to serve more than 10 million households with more than 20 million individual policies across all 50 states through the efforts of over 50,000 exclusive and independent agents and nearly 24,000 employees. The Farmers Exchanges are three reciprocal insurers (Farmers Insurance Exchange, Fire Insurance Exchange, and Truck Insurance Exchange) owned by their policyholders, and together with their subsidiaries and affiliates comprise the Farmers Insurance Group of Companies. Farmers Group, Inc. and its subsidiaries, in their capacity as attorneys-in-fact, provide administrative and management services to the Farmers Exchanges.

Farmers Insurance -Dave Franck

Address

Chicago, IL
USA

Industry

Business

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