Farmers Cooperative of Emerald, NE is seeking to hire a full-time Customer Service Specialistto ensure our patrons are getting taken care of. This position offers a competitive wage based on experience plus excellent benefits! Our benefits include medical with HSA, dental, life, disability, vision, defined benefit pension, a 401k plan with company match, paid time off, and paid holidays. If this sounds like the opportunity that you've been looking for, apply today!
ABOUT FARMERS COOPERATIVE
Farmers Cooperative is a full-service cooperative with products and services offered in energy, grain, feed, agronomy, and tire departments. We are an aggressive company always looking toward the future and trying to bring more opportunities, markets, and abilities to our local producers. We have a strong passion for agriculture and strive to improve the communities we serve. As we grow, we continue to look for top quality individuals and local talent to help take our business to the next level. We value our customers and strive to give them the best service possible.
At Farmers Cooperative we have a family-friendly culture that allows for family flexibility and a healthy work/life balance. We believe our employees are our most important asset which is why we offer excellent benefits, competitive wages, and the opportunity to grow professionally.
A Day in the Life:
As a Customer Service Specialist your primary responsibility will be assisting walk in customers and customers that call in over the phone. This individual must have a passion for customer service are the face and voice of Farmers Cooperative and have a substantial effect on how the customer views our company. Your primary duties will be answering the phone and directing the call to the correct contact or helping the customer the best way you can, learning the scale and weighing inbound and outbound trucks efficiently, test for grain quality, handle incoming work orders for any one of our departments, monitor product inventory, process daily tickets, data entry, receive customer payments and credit accounts, perform billing functions, and order various products for departments at your facility.
This person gets the privilege of working with numerous different departments and will learn a basic understanding of all products and services. Your secondary responsibilities will be to perform basic office functions for the facility you are located at, as well as maintaining office equipment, ordering supplies, entering tickets, assisting with the scale operations, and basic accounting functions as directed. You also get to work with our accounting software and computer programs or software specific to any one of our departments. You will be expected to work hard, and you will have to work more hours during busy seasons.
What You'll Need to Do This Job:
- High School Diploma and/or equivalent
- Farming or agriculture background/knowledge preferred
- Highly motivated self-starter
- Excellent written and oral communication
- Basic Accounting knowledge
- Excellent computer skills with extensive knowledge of Microsoft Word and Excel
- Excellent customer service skills
- Must be able to multitask
- The ability to think clearly and problem solve
- Excellent mathematical skills
- The desire to be involved in agriculture and work for a cooperative
- Physically, this position requires you to stand, bend, and sit on a regular basis
- You must be able to occasionally lift at least 50 pounds up to 100 pounds
- You will be exposed to grain dust, chemicals and fertilizers, and outdoor elements and temperatures
- You must be flexible with your schedule as more hours will be expected during harvest and planting seasons and you must be available when trains come to assist unload/load grain and agronomy products.
Are you great with people? Are you a problem-solver? Do you have the desire to be involved in agriculture and work for a cooperative? Are you attentive to detail and the agriculture markets? If so, you may be perfect for this position!
The corporate office is in Dorchester, NE, and facilities in 60 other communities consisting of: Auburn, Barneston, Beatrice, Beattie KS, Blue Rapids KS, Blue Springs, Bremen KS, Burchard, Clatonia, Cordova, Daykin, Denton, DeWitt, Diller, Ellis, Emerald, Exeter, Fairbury, Fairmont, Filley, Firth, Frankfort KS, Geneva, Hallam, Hanover KS, Harbine, Herkimer KS, Hoag, Holmesville, Humboldt, Jansen, Kramer, Liberty, Lushton, Marietta KS, Marysville KS, McCool Junction, Milford, Milligan, Odell, Ohiowa, Pawnee City, Pickrell, Pleasant Dale, Plymouth, Princeton, Raymond, Reynolds, Roca, Ruby, Seward, Sterling, Summerfield KS, Swanton, Syracuse, Virginia, Waterville KS, Western, Wilber, and York.
The Energy department operates several bulk fuel sites with delivery, Cardtrol pump systems, and risk management contracting. We facilitate grain movement on the UP and BNSF railroads and truck markets, offer risk management contracting, and offer several specialty grain markets. Our feed department services customers through four feedmills, with the largest being in Beatrice. The agronomy department operates several warehouses and a distribution system located in DeWitt. We also offer GPS precision ag application and aerial application through our subsidiary company, Sky-Tech. Our TBA department services local producers with several Flat-Out tire service trucks, several service stations, and a large product list of tires, batteries, and accessories.