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Work From Home Supervisors-Do You Have Retail Mgmt Experience?

Faneuil.com Orlando ,FL
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

FANEUIL NOW HIRING WORK FROM HOME CALL CENTER SUPERVISOR!

MUST LIVE IN THE ORLANDO AREA AND MUST HAVE PRIOR CALL CENTER LEADERSHIP EXPERIENCE!!

TO QUALIFY YOU WILL NEED:

  • Internet Service - minimum of 10.0 mbps download and 10.0 mbps upload (no wireless or satellite connections)
  • A separate, distraction free work space within your home designed to improve your productivity

The Supervisor position is responsible for overseeing the daily activities of the program and for meeting or exceeding the personal performance measures established for this operational team/work unit. The unit is responsible for performing the following functions; processing orders, account maintenance, records maintenance customer service and complaint/problem resolution.

Essential Job Functions:

• Utilizes performance management information to supervise, coordinate and schedule the activities of leads and customer service representatives in assisting the manager with the achievement of the designated key performance indicators.

• Responsible for effective human resource administration including training, evaluations, coaching, mentoring, recommending salary increases, promotions, and corrective actions.

• Reviews, approves and maintains time sheets and leave requests for staff.

• Monitors and documents incoming telephone calls and fulfillment activity and provides continuous feedback to staff.

• Assures that daily performance measures are available and effectively utilizes this information to manage the work force for continuous improvement.

• Provides input and/or assistance in formulating new policies and procedures; recommends changes to existing policies and procedures as required to improve operations in efficient achievement of performance indicators or to support changing business requirements.

• Performs other work as required and assigned.

• Identifies problems with the office equipment, systems and general toll issues and communicates or transfers these issues to the proper area for resolution.

• Coordinates with other units or divisions as necessary to resolve issues.

• Regularly communicates with other units to foster an effective team environment and assure that these areas are aware of issues that may impact their area.

• Ensures compliance with state and federal laws, rules and guidelines, and policies and procedures.

 

 

Experience Required:

• High school diploma or equivalent.

• Six months prior leadership experience.

• One year prior call center or customer service related experience preferred.

Proficiencies

• Microsoft Office applications.

• Excellent written, verbal and interpersonal communication skills.

• Dependable, accurate and detail oriented.

 

Final candidates for this position will need to successfully complete drug screening and a background investigation, which may include a criminal and credit check.

 

Company Description
Faneuil provides a broad array of business process outsourcing solutions, from customer care to technical support, and currently employs more than 5,500 professionals nationwide. Count on Faneuil to represent you in the very best light, exactly as it should be. The employees we deploy across all channels are rigorously trained to not only deliver the right answer, but to be fierce guardians of your brand. We take pride in our ability to rapidly scale to meet your program’s requirements—geography and existing space have not been impediments to Faneuil’s ability to bring fully operational spaces online within days of contract award.

Faneuil.com

Why Work Here?

“Fun work environment, great benefits, and opportunity for advancement.”

Faneuil provides a broad array of business process outsourcing solutions, from customer care to technical support, and currently employs more than 5,500 professionals nationwide. Count on Faneuil to represent you in the very best light, exactly as it should be. The employees we deploy across all channels are rigorously trained to not only deliver the right answer, but to be fierce guardians of your brand. We take pride in our ability to rapidly scale to meet your program’s requirements—geography and existing space have not been impediments to Faneuil’s ability to bring fully operational spaces online within days of contract award.

Address

100 Sunport Lane
Orlando, FL
USA

Website