The purpose of Customer Service Representatives (CSR) position is to deliver excellent customer care and create sustainable value for customers via phone, email, chat, and correspondence. The CSRs handle service and information requests, billing explanations, cost savings advice, and explain company policies and procedures along with terms and conditions.
Essential Job Functions:
Provides efficient and effective service to customers and prospects on all patron based services to a variety of inquiries and customer needs.
Maintains sincere interest in providing stellar customer care.
Understands customer needs, determines the appropriate course of action to meet those needs and completes or initiates the transaction.
Exercises independent thinking in meeting customer expectations.
Combines knowledge of product, good work ethic, effective time management skills, and human relations skills to meet performance standards and positively influence the client's image.
Ability to process information quickly and accurately.
Ability to handle routine customer transactions.
Ability to work under time constraints.
Ability to understand and apply new concepts.
Ability to analyze information and evaluate results.
Ability to effectively deal with complex customers.
Ability to create positive customer relationships by defusing angry and upset customers.
Demonstrates a commitment to learning quickly and effectively applying knowledge as well as supporting/creating a productive, positive work environment.
Attention to detail-documentation and follow-up.