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Customer Care Specialist (Hampton, VA)
Hampton, VA
  • Expired: July 09, 2021. Applications are no longer accepted.
Job Description

Faneuil is hiring Customer Care Specialists in Hampton, VA !!

Customer Care Specialists assist members with routine service inquires including selecting a primary care physician, member benefit education, member identification cards, transportation arrangements, issues with provider accessibility, eligibility inquires, resolving member complaints, identifying, and filing member grievances. Specialists provide quality service by immediately responding to the member and/or providers requests and complaints, and appropriately routing issues to the correct department for timely resolution.

High School Diploma or equivalent
Strong computer skill proficiency with experience working in Windows 8-10
Strong written and communication skills & professional phone etiquette
Adaptable to a constantly changing fast paced environment
Strong multi-tasking skills, critical thinking, active listening and problem-solving skills

Position: Customer Care Specialist

Training Location: Onsite Training at 4410 E Suite 311 Claiborne Square in Hampton, VA 23666

Training Schedule: 8:00am-4:30pm ET, Monday-Friday for 3 weeks

Production Location: Onsite or Remote/Work at Home, based on availability and business needs (candidates should be available to work onsite or remotely; Operations will assign work location)

Production Schedule: Full-time, 40 hours per week - shifts between 7:00am-7:00pm ET, Monday-Friday

Rate of pay: $12/hour for training and production

Computer Equipment: Provided by Faneuil

If you're interested, please reply and I will reach out to schedule a brief 20-30 minute phone interview. The positions are limited so act quickly and we can start the ball rolling on your big next career opportunity. Thank you.

Company Description
Faneuil provides a broad array of business process outsourcing solutions, from customer care to technical support, and currently employs more than 10,000 professionals nationwide. Count on Faneuil to represent you in the very best light, exactly as it should be. The employees we deploy across all channels are rigorously trained to not only deliver the right answer, but to be fierce guardians of your brand. We take pride in our ability to rapidly scale to meet your programs requirementsgeography and existing space have not been impediments to Faneuils ability to bring fully operational spaces online within days of contract award.


Hampton, VA
23666 USA



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