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Family Health Centers of Baltimore
Brooklyn, MD
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Chief Operations Officer (COO)/Non-Remote


Family Health Centers of Baltimore (FHCB) is a Community Health Center/Federally Qualified Health Center (FQHC).  We provide comprehensive medical and behavioral health care services to approximately five thousand patients.   We are seeking to hire a Chief Operations Officer (COO) to oversee and manage the health center’s operations.  The desired candidate is a mission driven individual with experience in non-profit leadership and management.  The individual must have a healthcare background and experience, preferably in an FQHC setting.  The individual must also have knowledge of principles and practices of health care administration, human resource management, corporate compliance standards, and basic financial reimbursement structures.  The COO will report directly to the Chief Executive Officer (CEO).


Required Supervision


The Chief Operations Officer will be required to supervise the health center’s Facilities Manager, Corporate Compliance Manager, Human Resources Department, Behavioral Health, Pharmacy, Call Center Staff, and Environmental Care Staff.


Position Duties and Responsibilities


Responsible for health center development, implementation, and facilitation. 


Responsible for ensuring program and corporate compliance with primary health care policies and procedures, as well as with those external regulatory bodies such as HCFA, FQHC, HIPPA, OSHA, and other professional review and standards boards. 


Participates in the development of long-range strategic plans, governance structure and objectives for practice management and in conjunction with the CEO and management team participates in the development and implementation of the mission, vision and values of the organization, including high quality, patient focused health care. 


Ensure staff compliance with the health center’s strategic plan as it relates to the stated objectives (problems/needs) the organization’s clinical goals and the method of achieving the benchmarks listed. 


In conjunction with the CEO and relevant executive team members, responsible for the development of the plan of operations and coordinating corresponding budgets reflecting the volume, revenues, expenses, staffing and capital needs of the organization. 


Presents, facilitates and leads assigned process improvement events using methods of culture-appropriate team building, team energizing, data gathering and analysis, problem solving, and project management. 


Collaborates with CFO to ensure responsible spending practices, helps develop budgets and assures that tracking and inventory of supplies and equipment purchases for the area are within budget. 


Analyzes, recommends, and supports practices seeking to improve performance on quality measures to engage in work redesign, changes in organization systems, policies and procedures, and quality improvement process within the organization. 


Provides event follow-up to monitor the progress of planned improvement implementation to assure timely action, appropriate management support, and achievement of expected benefits. Uses appropriate measurement, analysis, and evaluation methods to accurately identify and document process improvements. 


Coordinates with related departments and functions to assure appropriate information flow and understanding of overall process improvement direction. 


Work side by side with executives in developing transformational strategies in the adoption of process improvement and guide staff in the implementation and execution of process improvement tools and methods. 


May assist CEO in oversight of community outreach programs and may represent organization as a member on community outreach committees/groups within the community. 



Provides day-to day oversight and resolves problems related to utilization of facilities, equipment and supplies for the organization. Evaluates flow and space planning as related to ingress/egress, physical layout for optimal patient care, patient care areas, employee work areas, etc. for Centers, Pharmacy and Administrative building. 


Provides oversight and direction to the Behavioral Health and Pharmacy department ensuring regulatory compliance and development of strategies to increase pharmacy services. 


Provides direct supervision to the Medical Records department with attention to service improvement and streamlining of services where possible. 


Evaluates, develops, and implements new procedures, policies, protocols, standards and special program for improving operations.


Manages the Centers physical resources, monitoring for an efficient cost-effective safe environment, recommending, and implementing updates or changes.


Works closely with the CEO, CFO and CMO to manage the budget process, develop financial plans and provide fiscal oversight and monitoring of the health center operations.


Develops, recommends, and prepares specifications for capital expenditures, projects and proposals as requested by the CEO.


Attends and actively participates in meetings of the senior leadership team.


Manages special projects as assigned by the CEO.  


Participate in staff, management, and provider meetings, as necessary. 


Completes other duties as assigned.



Job Requirements


Master’s degree in Business Administration, Healthcare Administration, or related field.  


Minimum of seven (7) years of executive healthcare leadership experience, preferably in a FHQC environment


Understanding of advanced business planning and regulatory issues.


Knowledge of data analysis and performance metrics.


Ability to diagnose and solve problems quickly


Possess proactive insight to identify potential operational issues.


Knowledge of IT and financial principles preferred but not required.


Must be able to start within 30 to 45 days at onsite location.












Family Health Centers of Baltimore


Brooklyn, MD
21225 USA



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