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Director of Information Technology

Family Health Center
Worcester, MA
  • Expired: March 16, 2022. Applications are no longer accepted.

Job Description: 

The Director establishes, plans, and administers the overall goals, policies, and operations for the FHCW information and data systems. The Director is responsible for all aspects of information technology and telecommunications, including hardware and software, internal and external network management, and telecommunications technology.  The Director is responsible for both the operating and capital budget, including long-range life cycle budgeting for information technology (both hardware and software) and telecommunications and plays an integral role in the strategic decision making team of FHCW. This position requires hands on technical work along with management oversight.  This position also requires on-call support.
Exciting and Challenging role to manage a mature and robust IT environment.
Maintain the security (HIPAA) and stability of the system to ensure excellent patient care.
Manage a talented team of Engineers supporting Microsoft 365, Azure, Meraki, and Vmware
Help design business process workflows to enhance technology systems.
Mange a diverse work force who is passionate about technology and customer service

Educational Requirements:   

Requires a Bachelor's degree in a related field; Masters degree in related field preferred.


Experience Required: 

Familiar with a variety of information technology concepts and systems such as telecommunications, security and application development, best practices such as ITIL, and solid fundamentals on developing and managing policy and procedures. Management experience including supervision, program management, and financial management preferred.


Professional Licensure/Special Skills and Certification Required:

Specialized skill and/or certification in Microsoft Windows, networking, and electronic medical records required.  Experience with electronic health records; NextGen preferred.


Interpersonal Relationships/Organizational Expectations:
Commitment to providing health care to families in a medically underserved community.
Willingness to be flexible in the development of new methods of health service delivery.
Ability to deal with sensitive information in a highly confidential manner.
Effective communication skills, both oral and written, with patients, families, visitors, co-workers, health care professionals, funders and other regulatory agencies.
Bilingual in English and another language appropriate to the health centers patient population preferred, but not required.
Ability to function independently with minimal supervision, and to plan, coordinate, and carry out those tasks necessary to meet the job responsibilities.
Awareness of resources available within the health center to accommodate the needs of patients.
Commitment to providing cost conscious, fiscally responsible, timely, efficient, effective, safe, patient-centered, culturally competent, equitable, and participatory health care.
Processes personal health information in accordance with FHC HIPPA policies and procedures.

Supervisory Responsibilities: 

EMR Specialist, Windows Systems Administrator, and Help Desk Technician

Reporting Relationship:

Reports directly to the Chief Information Officer



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Family Health Center


Worcester, MA
01609 USA



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