General Summary: The Asset Protection Specialist provides exceptional customer service by greeting customers and assisting with shopping needs. Answers customer questions regarding the store and its merchandise. Assists the Store Manager, with the protection of store assets through observation of customers and store Team Members.
Communicates and reviews daily audits with the Store Manager and provides feedback to Loss Prevention Manager, Performance Manager (PM), District Manager (DM) or Market Auditor to reduce losses, improve compliance and protect Company assets. The Asset Protection Specialist may be scheduled to work in multiple store locations within the district and reports to the Performance Manager (PM), District Manager (DM) or Market Auditor. Principal Duties & Responsibilities: Greets and assists customers in a positive, approachable manner.
Handles situations with the best interest of both the customer and Company in mind. Maintains positive Company image towards internal customers, external customers and the community. Assists Store Manager in asset protection duties by being aware of customers while they are in the store and providing excellent customer service.
Assists the Store Manager by observing transactions at the register and activity throughout the store to ensure protection of store assets. Reports any suspicious activity to Store Manager and/or Loss Prevention Manager. Maintains and completes all weekly/monthly checklists and audits in a timely manner in accordance to company guidelines.
Reviews store's compliance to Loss Prevention programs including cash accumulation, anti-theft stickers, EAS, drop box use, back door log etc. and communicates deficiencies to the Store Manager and Loss Prevention Manager. Assists the Store Manager with training Team Members on these LP Programs.
Conducts daily inspections of the security camera and alarms daily to make sure they are functioning properly. Reports any equipment issues to Store Manager and Single Point of Contact (SPOC). Performs weekly CCTV surveillances and reports any suspicious activity to Store Manager and/or Loss Prevention Manager Assists the Store Manager with monitoring Fire and ADA Safety Requirements in the store.
Completes Bag Checks, including in-store returns, as directed. Has a good working knowledge of store shrink trends including inventory estimate, shrink by department and cycle count variance. Assists the Store Manager with addressing all EAS alarms by following Company guidelines.
Follows all Company Policies and Procedures. All other duties as assigned by Performance Manager, District Manager or Market Auditor.Position Requirements: Education: Prefer completion of high school or equivalent. Basic literacy & numerical skills.
Must be able to read and interpret policy/procedural/training manuals and other operational directives and communications. Requirements: Ability to travel locally as needed and scheduled. Valid Driver's License is required.
Experience:Prefer some experience working with people/public; retail, hotel, restaurant, grocery or drug store environments a plus. Previous Loss Prevention, auditing and training experience a plus. Physical Requirements:Prefer the ability to regularly lift up to 40 lbs.
(and occasionally, up to 55 lbs.) from floor level to above shoulder height and adequate fitness level to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation. Availability:Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays. Critical Skills: Customer Focus: Provides respectful customer service.
Developing Potential: Able to recognize developmental opportunities in self. Results Driven: Pushes self to meet/exceed established results. Strong Organizational Skills: Able to perform multiple activities successfully; establishes clear goals and objectives and is effective at managing time/priorities.
Organizational Competencies: A competency is a characteristic of a Team Member that contributes to successful job performance and the achievement of company goals and objectives. Organizational Competencies are the behaviors, skills, knowledge, and abilities of Team Members that have a significant impact on Family Dollar's organizational results. Customer Focus: Dedicated to providing the highest quality products and services, which meet or exceed the needs and requirements of internal and external customers.
Understands customers' expectations and utilizes that knowledge to continuously improve products and services. Makes decisions and takes action with end users in mind. Establishes and maintains effective relationships with internal and external customers and gains their trust and respect.
Results Driven: Takes initiative and engages in work activities that have clearly defined and communicated end results. Prioritizes work appropriately and ensures that the most important tasks are completed expediently. Anticipates barriers to progress and takes appropriate action without waiting for direction.
Follows through to ensure that tasks are completed with a sense of urgency. Drives self and others for results, and looks for opportunities to increase effectiveness and reduce costs. Communication Skills: Shares and expresses thoughts in a clear and effective manner through verbal and written communication skills.
Exhibits effective listening skills and interacts positively with others. Is diplomatic, tactful and professional in all communication and resolves conflicts in a cooperative manner. Presents ideas articulately and persuasively in both formal and informal settings.
Problem Solving/Decision Making: Uses sound judgment and common sense to make competent, timely and effective decisions. Gathers and analyzes relevant information and takes appropriate action. Uses knowledge and experience to understand issues and chooses the best course of action.
Looks beyond the initial/surface problems to identify root causes. Takes accountability for decisions, actions and results. Job Knowledge: Understands how businesses work and keeps up with trends affecting current job and the organization as a whole.
Demonstrates the skills and expertise needed for success and is thorough, accurate and efficient while performing all job functions. Learns quickly and analyzes successes and failure to enhance job performance. Relationship Management: Develops effective relationships and works cooperatively as part of a team.
Builds rapport easily and relates well to all types of people both inside and outside the organization. Involves others in setting objectives and making decisions. Willingly shares resources and information with other team members.
Defines success in terms of the whole team and recognizes the contributions of others. The above statements are intended to describe the general nature and level of work being performed by Team Members assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position.