Family Behavioral Health is a Psychiatry and therapy office. Located in The Southwest Suburbs of Chicago. You will find our practice culture stimulating and rewarding. We value all our employees. We are affiliated with Edward Hospital and Linden Oaks Hospital. FBH Receptionists will work as a member of the front desk clinical team and support providers by delivering excellent patient care and customer service.
Sets up and maintains treatment rooms, maintains adequate supplies
Takes vital signs including blood pressure, weight, height, reviews medical history
Completes tasks assigned in the clinical task boxes or electronically in a timely manner
Operates assigned equipment
Updates Manager on needed orders for maintaining clinical supplies
Prepares initial steps for the patient appointment upon arrival
Advises provider that the patient is ready to be seen
Coordinate action plan with assigned provider if needed
Prepares patient for treatment session
Assist provider as directed
Administer, document and enter charges for services as appropriate
Assists with calling patients to convey test results, follow ups or other telephone tasks
Obtains prior authorizations and insurance verification & appropriate tasks
Participates in daily huddles with providers
Maintain a professional, courteous, and positive manner with all contacts.
Work collaboratively in relationships with co-workers
Participate in achieving common goals
Share knowledge and expertise willingly
Offer/lend assistance as needed.
Convey information clearly in writing and verbally
Listen with empathy
Accept constructive criticism/feedback
Respond to inquiries accurately and in a timely manner
OTHER DUTIES AS ASSIGNED
High school diploma or equivalent required
Must be a graduate of an accredited college or Medical Assistant program
Must hold current CPR certification (contact your local fire department)
Strong clinical skills
Familiarity with clinical processes and procedures and medical terminology
Able to perform vital signs, obtain pertinent health information including but not
limited to pulse, respirations, blood pressure, height and weight (using electronic
cuff & height measure)
Able to participate in the medication reconciliation processes and related
management tasks including prior authorizations
Knowledge and ability to perform specific procedures and tests appropriate
to the clinical setting
Strong customer service skills
Strong computer skills including Microsoft Office, TEAMS. Willing to work with
Previous experience with Practice Management and Electronic Health Record
systems, a plus
Able to maintain strictest confidentiality per HIPAA.
Able to communicate with all levels of organization.
Able to handle multiple tasks and prioritize work.
Able to comprehend complex orders
Strives in a responsibility paced environment and stays calm during stressful
Flexible and able to adapt to changing situations
Comfortable with canines and pet therapy
Family Behavioral Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, genetic information, military service, or other protected status.