Skip to Main Content

Customer Service Associate

Falcon Insurance Company Schaumburg, IL

  • Posted: 13 days ago
  • Full-Time
Job Description
Falcon Insurance Company (“Falcon”) is a property and casualty insurance company specializing in non‐ standard automobile insurance and related products and services. Falcon is a growing company who currently write in Texas, Illinois and Indiana with high expansion expectations. Falcon is led by a strong management team with over 75 years of non‐standard automobile insurance experience. Reports to: Quality Control Supervisor  Job Responsibilities:
  • Build rapport and provide a positive customer service experience in a fast‐paced environment
  • Gather information upon receipt of a new loss by phone, fax or online
  • Answer incoming status calls and provide direction and/or answers to basic claim questions
  • Perform data processing tasks associated with new loss processing
  • Set‐up appraisal assignments
  • Promptly route incoming mail and faxes to the appropriate claims staff
  • Direct inbound claim calls to the proper staff representative
Qualifications:
  • At least 1 year of experience in a customer service role
  • Bilingual – fluent in English and Spanish, preferred
  • Excellent oral and written communicator
  • Receptive attitude and a desire to learn
  • High School diploma or equivalent
BenefitsAt Falcon Insurance Company (“Falcon”) we are committed to providing a comprehensive benefits package to ensure a healthy and balanced lifestyle.Health & Wellness
  • 75% Company Paid Health insurance
  • 100% Company Paid Dental insurance
  • 100% Company Paid Vision insurance
  • Beneficiary and Travel Resource Services
  • Basic and Voluntary Life Insurance
  • Discounted health and wellness products and services
  • Fitness Program that provides access to more than 9,000 participating fitness centers nationwide
 Savings
  • 401(k) plan with match and profit-sharing
  • Referral bonuses
  • Bonus Opportunities
  • Health savings account
 Family & Community 
  • Maternity & Paternity leave
  • Volunteer opportunities
  • Employee Assistance Program (EAP)
 Time off 
  • 100% Company Paid Short- and Long-term disability insurance
  • Paid time off (holidays, vacation, sick, personal)
  • Employee Assistance Program (EAP)

Falcon Insurance Company

Address

Schaumburg, IL
60194 USA

Industry

Business

View all jobs at Falcon Insurance Company

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.