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Customer Service Representative

Falcon Heating And Air Conditioning
Sterling, VA
  • Expired: June 02, 2021. Applications are no longer accepted.

For more than 30 years Falcon Heating and Air Conditioning has been a leading HVAC company, providing the DC,MD, VA area with exceptional customer service and quality work. Join our ever growing team and see why we are one of the best HVAC companies in the region.We are seeking a full-time Customer Service Representative/Dispatcher. Ideal candidates have excellent communication skills, a strong work ethic, are detail oriented, and team players.

Please - no inquiries from staffing agencies*Responsibilities include, but are not limited to: Schedule/dispatch COD Service Technicians Sell & renew service agreements & accessories Check emails from after hours and follow up with customers Check voicemails from after hours and follow up with customers Call next day appointments for confirmation Answer emails as they come in Send out emails to Service Technicians about 1st calls and email them as requested Audit customers with service agreements and schedule services... accordingly Check soon-to-be expired and expired service agreements and review with customer Audit all calls from Service Technicians and make sure they have accurately entered in notes and items in GE Handle payments from Service Technicians Monitor dispatch board Create and maintain service agreements Write invoices Perform other related duties as assignedRequired Qualifications: Fluent in English (written and oral) High school diploma or GED Proficiency working with Microsoft Office (Word, Excel, Outlook) Excellent customer service skills Dispatch experience Data entry experience Previous experience in a fast paced, customer-focused environment Previous experience with escalated customer issues Positive Attitude Great work ethic Regular attendance and punctual Attention to detail Demonstrate longevity in previous places of employment Days and hours are Monday through Friday, 7 a.m. to 4 p.m.

Working beyond the scope of these core hours may be necessary depending on the needs of the business.Benefits: Medical and vision insurance with company contribution of 55% toward the employee Dental insurance Paid Sick Leave Paid Vacation Paid Holiday Supplemental Insurance (Disability, Accident, Life, etc.) 401k (with company match) Parental Leave

Falcon Heating And Air Conditioning


Sterling, VA



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