Hotel General Manager

Fairlane Hotel

The General Manager is responsible for the day-to-day operation of the hotel with an emphasis on sales, financial management, quality assurance, and employee experience and guest satisfaction.

Responsibilities

• Establish strong relationships, internal and external
• Supervise and develop the performance of all hotel operating departments.
• Create, implement and ensure full compliance with operating controls, SOP's, policies, procedures, and service standards.
• Responsible for handling all guest concerns and complaints and issues including prompt investigation and resolution.
• Promote hotel in industry or trade organizations.
• Ensure regular upkeep, repair, and overall general maintenance of hotel and system of ongoing maintenance of facilities and equipment.
• Regular personal inspection of guest rooms, public areas, back of house. Assure that written lists are developed of corrective actions required for implementation by housekeeping, maintenance and operating departments.
• Guest service through leadership and example, establish a friendly, courteous, service-oriented approach to guests that is exhibited by all hotel employees.
• Establish and implement guest service standards for all departments, periodically review, identify problems, and corrective actions.
• Regular review of Front Office results in order to maximize room revenue.
• Identify problem areas and initiate solutions.
• Monitor sales levels in order to take steps to reverse negative sales trends.
• Manage ongoing profitability of the hotel, ensuring revenue, payroll, cost of sales, and operating costs and goals are met if not exceeded.
• Develop and implement cost savings initiatives and strategies.
• Profit and Loss analysis and management.
• Prepare and present in partnership with VP of Operations monthly ownership recap.
• Ensure that monthly financial outlooks for Rooms, Food & Beverage, and Sales are on target and accurate. Review and identify areas of concern and develop plans to address as needed.
• Work with Sales and Revenue Management teams to maximize room yield and hotel revenue through innovative sales practices and yield management programs.
• Assist with procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services as necessary.
• Monthly forecasting of operating staff and cost expenditures.
• Monthly review of financial statements in order to correct problems, assure spending is in line, and to plan for future business.
• Review and approve all expenses in "other expense" categories in all departments.
• Regularly review all major expenses to assure that monies are wisely expended

Qualifications

• Minimum of 5 years progressive combined experience in 3 or 4-star hotel or hospitality organization, with a minimum of 3 years in a leadership role (General Manager, Assistant General Manager, Director of Operations, Hotel Manager, etc.)
• Experience in Lifestyle Brand
• Excellent and fluent knowledge of all aspects of hotel business management including sales, front and back of house operations, food & beverage operations, P&L and financial management, capital projects, and facilities management
• Knowledge and experience in computers including Microsoft Excel, Word, PowerPoint
• Knowledge of Federal, State, and Local legislation related to hotel operations is a must
• Excellent and efficient time management skills and ability to prioritize workload
• Excellent interpersonal skills and ability to establish and maintain effective relationships with other management staff and employees
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems, complaints, and concerns as necessary
• Ability to present facts and recommendations effectively in oral and written form
• Ability to communicate effectively with employees, management, clients, and vendors as necessary
• Able to work a flexible schedule in order to accommodate business levels
• Demonstrated Entrepreneurial Skill
• Savvy/Business Minded

About Fairlane Hotel

Where timeless style meets modern sensibility, and service reigns supreme, the Fairlane Hotels creates a beautiful and vibrant setting for your stay with just the right balance of luxury and rebellious spirit.

Welcome to the Music City - Nashville, Tennessee