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Front Desk Friday & Saturday Night Auditor 11PM - 7AM

Fairfield Inn & Suites Rogers, AR

  • Expired: 17 days ago. Applications are no longer accepted.
Job Description

This is a rotating shift schedule with between 20 to 32 hrs a week greet guests with a welcoming smile and friendly demeanor
Perform all guest check-in and check-out procedures
Obtain or confirm guest information, assign rooms, activate and distribute keys
Collect payment for room charges and other fees
Answer phones and direct calls to appropriate personnel
Check and send emails
Make and confirm reservations
Always maintain a clean and tidy workspace
Inform guests of hotel amenities and offerings
Communicate with housekeeping, room service.
Resolve customer complaints and problems calmly and effectively
Notify management of any serious issues that you cannot resolve
Maintain a friendly, personable disposition
Previous experience in customer service and/or hospitality industry preferred.
Personable and outgoing when dealing with guests
Professional phone demeanor
Excellent customer service skills
Ability to maintain calm, polite, and patient in stressful situations
Organized and detail-oriented
Ability to connect with guests and consistently give them a positive customer experience

 

Company Description
MCR is the sixth largest hotel owner-operator in the United States with a $2.0 billion portfolio of 85 premium-branded hotels across 26 states and 67 cities, including 50 Marriott properties, 30 Hilton properties, The High Line Hotel in downtown Manhattan, and the TWA Hotel at John F. Kennedy International Airport in New York City (opening in spring 2019). The company’s innovative approach to guest services and unparalleled attention to detail are redefining the hotel experience and earning recognition from publications including The New York Times, The Wall Street Journal, Condé Nast Traveler and Travel + Leisure. MCR is an equal opportunity employer of more than 2,500 associates and is dedicated to providing an integrity-driven, merit-based working environment. Consistently honored with excellence awards, the company was named one of the United States top owners in 2018 by Hotel Business. For more information on MCR, please visit www.mcrhotels.com.

Fairfield Inn & Suites

MCR is the sixth largest hotel owner-operator in the United States with a $2.0 billion portfolio of 85 premium-branded hotels across 26 states and 67 cities, including 50 Marriott properties, 30 Hilton properties, The High Line Hotel in downtown Manhattan, and the TWA Hotel at John F. Kennedy International Airport in New York City (opening in spring 2019). The company’s innovative approach to guest services and unparalleled attention to detail are redefining the hotel experience and earning recognition from publications including The New York Times, The Wall Street Journal, Condé Nast Traveler and Travel + Leisure. MCR is an equal opportunity employer of more than 2,500 associates and is dedicated to providing an integrity-driven, merit-based working environment. Consistently honored with excellence awards, the company was named one of the United States top owners in 2018 by Hotel Business. For more information on MCR, please visit www.mcrhotels.com.

Address

4611 W Rozell St

Rogers, AR
USA

Industry

Tourism

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