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Account Manager

Sandy, UT
  • Expired: March 09, 2022. Applications are no longer accepted.

In this Sales role, your key objectives will be to maintain & develop relationships with current customer accounts as well as seek out and negotiate new projects with potential & current customers. As a Senior Technical Account Manager, you will focus on building a healthy customer and channel pipeline for FairCom's database software solutions (FairCom DB, FairCom Edge, and c-treeRTG).

Job Functions

  • Build and maintain customer relationships through executive account management methods including but not limited to reoccurring face-to-face visits, analyze accounts and discover potential needs, address questions and concerns, and advocate/educate customers on FairCom solutions.
  • Collaborate with internal departments, such as marketing, engineering support, and product, to effectively work with external partners and allies in the development and implementation of strategies, plans, and product deliverables.
  • Be a customer advocate, investigate and resolve customer problems, and develop strategies for establishing strengthened partnerships.
  • Report monthly on Customer Statuses, Potential Opportunities, and Potential Threats to Sales Leadership and the Executive Team.
  • Semi-frequent travel to customer sites, trade shows, and other industry events.

Must-Have Qualifications

  • 4+ years of experience in B2B Technology or Software Account Management
  • 5+ years of customer service experience via phone, email, and executive face-to-face interaction
  • Professional proficiency working with Salesforce and/or other CRM Systems
  • Strong track record that shows successful account management and growth YoY
  • Bachelor's Degree from an accredited institution or equivalent years of experience

Desirable Qualifications

  • Experience in Database Software Account Management
  • Familiar with the basic concepts of a typical IT infrastructure, like servers, storage, business applications (ERP, CRM, BI, etc.), and the role a database play in it.
  • Experience with the following: SQL, NoSQL, FairCom DB, c-treeRTG, FairCom EDGE, IoT/IIoT

Join the FairCom Family!

Have Fun and Work Hard with an Opportunity for a Healthy Work/Life Blend

  • Small, Cross-Functional teams with autonomy and empowerment
  • Opportunity for hybrid work schedules, and when you're in the office, it's your own office with a window- no cubicles/"open concept"
  • Above-average workforce tenure fostering strong professional relationships and skill-set building.
  • Very competitive salaries based on the industry
  • Incredible benefits: medical, dental, vision, life insurance, and 401K matching.
  • Three Weeks of vacation time, one week of sick time, with a very limited schedule over the end of year Holidays (skeleton crew operations).
  • 14+ paid holidays throughout the year.
  • Your birthday off and "CEO Thank You Day-off" anytime in March (both paid of course).
  • Annual and quarterly company-wide team-building activities and opportunities to grow
  • Fully stocked kitchen with snacks, meals, and drinks.
  • Close proximity to I-215, I-15, and the South Jordan Frontrunner Station.

About FairCom

For 40 years, not only has FairCom database technology withstood the test of time, it has continually evolved so that customers have access to one of the fastest, most flexible, and reliable database solutions on the market today. Come help us continue in our efforts to make FairCom the preferred database technology for thousands of ISVs and enterprise organizations worldwide. More than 40 members of the Fortune 100 have trusted FairCom to provide stable database technology, including industry giants such as Verizon, NASA, the FAA, Motorola Solutions, Thomson Reuters, FICO, and many others! Enjoy the best of small company culture and big business success all within one of the most exciting industries.

FairCom's long and dynamic history has been supported by a diverse team of coworkers, which we feel honored to have. We are proud to be an equal opportunity employer and are committed to providing a working environment where diversity is celebrated. We believe all people deserve to be treated with dignity and respect and we do not tolerate any behavior that runs contrary to this fundamental right, such as discrimination and harassment of any kind. We are thankful for every person who engages in our recruitment process and promise that all applicants will be considered for employment based solely on merit and qualifications directly related to professional competence, and without any regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, genetic information, pregnancy, veteran, disability, marital status, or any other basis protected by law.

Employment Type: FULL_TIME



Sandy, UT
84070 USA