FacilitySource is now Hiring Coordinators! We are seeking enthusiastic employees with great
communication and teamwork skills. Coordinators will be communicating
with top name brand clients (Target, Wal-Mart, Home-Depot, Macy's) and be a
part of a great internal team. The ideal candidate likes solving
problems, has a high sense of urgency, and a motivation to grow within the
FacilitySource is a growing company with lots of
opportunity for upward mobility. We are looking for new team members who want
to join and participate in our great company culture that includes the
days of PTO
and Ideas programs, and
See below for the list of responsibilities and
REPORTS TO:Service Delivery Manager
The Service Coordinator works with our customers, service providers, and employees to deliver FacilitySource' s services with the highest level of customer service, both by taking care of facilities quickly and completely and by helping corporate and management levels achieve their maintenance objectives: process, control, cost, information, communications, and quality.
+ Receives and coordinates maintenance repair calls.
+ Works with Program Managers, Service Delivery Managers, or Trade Specialists on resolution of problems
+ Follows up with client home office contact to make sure service delivery, work orders, and special projects are completed in a timely and satisfactory manner
+ Communicate with clients daily to maintain a first-class relationship using phone, email, reports, internal, client, and 3rd-party systems
+ Work with internal groups (Support Center, Service Provider Management, EMS, Billing, and others) to communicate customer requirements and to resolve any challenges, issues, or new opportunities
+ Work with client and service provider personnel.
+ Provide dispatch updates for assigned client(s)
+ Conduct periodic weekly calls to run through any updates, checkups, and basic information sharing.
+ Perform other duties, activities, or projects as assigned
+ Requires participating in afterhours call rotation for dispatching and following up on afterhours emergencies
SKILLS & QUALIFICATIONS:
Knowledge, Skills & Abilities:
+ Knowledge of customer service principles and practices
+ Proficiency with MS Office (Outlook, Excel, Word) and other systems
+ Demonstrates professional verbal and written communication skills
+ Previous facilities management experience preferred
+ Project management or trade experience / expertise helpful
EDUCATION & EXPERIENCE:
+ 1-3 years of Customer Service or related work experience.
+ High School Diploma or GED required.
WHY WORK FOR US:
FacilitySource knows that the best
thing we can do to make our clients happy is to make our employees happy.
What We Do
FacilitySource delivers a
technology-driven, single-source facility management solution to leading
brands. With the industry's largest, most reliable data repository,
FacilitySource provides clients with savings, transparency and support to get
the most out of their facilities while providing peace of mind. Established in
2001, FacilitySource is a portfolio company of Warburg Pincus.
Maintaining our facility
management solutions starts with our employees. We take the time to foster a
unique culture for our employees, one that thrives on innovation, professional
development, performance recognition, and creating an enjoyable workplace. Our
biggest assets are our employees and we are always looking for ways to support
a positive employee experience. Whether it's through our business casual dress
code that includes jeans every day, our recognition programs for performance
and new ideas, or our regularly scheduled employee events and activities to get
people interacting with each other, we are gladly investing in programs that
inspire our employees to achieve their best, make our clients happy, and have
Benefits and Employee Offerings
Our tagline is UP. AND RUNNING. We
keep our clients' facilities running smoothly with our facility support
solutions. And, we keep our employees UP. AND RUNNING. By offering a wide
variety of professional development courses to enhance job efficiency while
promoting professional growth. Come explore the variety of employee benefits
including Paid Volunteer Time, 20 days of paid time off in the first year, a
variety of medical plans, and an employer matching 401(k).
Come Join Our Team
FacilitySource has had record
growth year-over-year largely because we have motivated employees offering our
clients best-in-class service. If you are customer centric, are looking for a
career and not just a job, and want to be part of a positive work culture where
employees work hard and play hard, then apply today!
EOE Minorities / Females / Protected Veterans / Disabled