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Client Care Specialist

FYZICAL Company Clinics Asheville, NC
  • Posted: over a month ago
  • Full-Time
Job Description

Do you have a passion for making a difference in the lives of others?

Are you someone who sets and achieves goals?

Do you want to work for a patient care organization that is committed to the health and wellness of individuals of all ages?

FYZICAL Therapy and Balance Centers is in search of a full-time, Client Care Specialist.

The Client Care Specialist position involves entering patient data, patient scheduling and payment collection in an EMR system. Candidates must project a warm, enthusiastic and friendly demeanor with client and team member interactions. Candidates should be comfortable explaining health insurance benefits, answering phones, scheduling and multitasking.

Essential Duties and Responsibilities

  • Greets and directs clients, salespeople, and visitors.
  • Answers telephone and either responds to inquiry or directs caller to appropriate personnel.
  • Schedules appointments and enters appointment dates and time into computerized scheduler.
  • Records when appointments have been filled or canceled.
  • Tracks referral sources of patients and conversion of referrals into appointments.
  • Registers new clients with the office by collecting and inputting information into system and updating existing client info as needed.
  • Contacts clients insurance company for verification of insurance benefits and to understand requirements needed for coverage of physical therapy visits.
  • Receives payments for services provided.
  • Performs other miscellaneous administrative tasks as directed. 

Key Skills & Attributes

  • Ability to proactively and independently handle complex scheduling to maximize therapists' productivity
  • Experience and comfort with utilizing a variety of computer applications including, but not limited to Email, Excel and patient scheduling system
  • Ability to multitask to juggle between incoming phone calls, assisting patients in the lobby and making outgoing phone calls to insurance companies to verify insurance benefits for clients
  • Ability to maintain a calm and friendly demeanor with clients, insurance companies and co-workers

We provide 100% employer paid health, dental and vision insurance for every eligible employee.

We also offer supplemental insurance with AFLAC and 401K Plan. 

FYZICAL Therapy and Balance Centers is a leading provider of physical therapy, rehabilitation, balance and vestibular retraining, and athletic training services. We are a value driven, hospitality-based organization seeking to provide the highest caliber of rehabilitative services possible.

Be a part of changing people’s lives for the better.

FYZICAL Company Clinics

Address

Asheville, NC
28804 USA

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