Implementation and Technical Support Specialist
FYIsoft Naples, FL
- Expired: over a month ago. Applications are no longer accepted.
REMOTE OR ONSITE FYIsoft provides feature-rich, easy-to-use financial reporting solutions that enable companies to gain accurate insight into their corporate finances. FYIsoft’s solutions can be deployed in the cloud or on-premises, and include a financial report writer and a flexible general ledger integration tool.
We are focused on driving accountability and growth, balanced with promoting an employee-friendly startup company culture.
You will be responsible for implementing our solution to new customers. Implementation projects will involve assessment of customer requirements, installing and configuring the solution to optimize application functionality, and conducting user training sessions. You will also be responsible in providing technical support to ensure on-going positive customer experience.
A craving for a high energy professional environment.
Team player with strong interpersonal and communication skills (oral and written).
Ability to appreciate the strategic roadmaps while staying focused on the near-term tactical delivery items.
A professional that is driven to contribute to a team that is focused on business challenges and the bottom-line.
Detail oriented, proactive, problem solver and highly organized.
Willing to go the extra mile with a strong work ethic, self-directed and resourceful.
5+ years Enterprise Accounting software implementation experience, preferably mid to enterprise accounting suites such as Oracle, NetSuite, Microsoft Dynamics.
Strong T-SQL skills (must be experienced at writing queries, triggers and views).
Must be experienced working with Microsoft servers; specifically, IIS and Microsoft SQL Server.
Related accounting expertise is required.
Experience with Microsoft SSIS a plus.
Experience with administering Microsoft SQL Server Management Studio a plus.
Ability to understand customer business problems and processes; translate the defined customer needs into concise and clear requirements; and formulate the requirements into software solutions.
Must work well as a team member and individually.
Ability to manage multiple projects and tasks.
Excellent interpersonal and communication (verbal and written) skills.
- Perform installation and ETL configuration of the FYIsoft software during implementation.
Lead user training sessions, as needed.
Effectively and efficiently manage multiple tasks and priorities.
Document implementation and support activities and work independently or collaborate with other team member to resolve issues quickly.
Troubleshoot issues reported and perform thorough research to arrive at an effective solution to the problem.
Provide remote technical support to our customer and partner base in a timely and effective fashion to achieve high customer satisfaction.
Participate in testing of new software releases.
Contribute to product development by providing user feedback and observations from customer support.
Paid Time Off and holidays
401(k) Plan with Company Participation
100% Company Paid Employee Health, Dental, Life and Short Term Disability Insurance
Long Term Disability
Dependent Care Flexible Spending Account
Auto/Homeowner Insurance Discount Plan
Only candidates under consideration will be contacted. Any offer of employment will be contingent upon positive background check.
No phone calls, please. Principals Only.
Drug-free workplace. M/F/V/H EEO
FYIsoftWhy Work Here?
As part of a small team, you will have an opportunity to make a recognizable impact; challenged daily to learn, grow and contribute.
FYIsoft's flagship product is a Cloud and On Prem deployed financial reporting solution that empowers users to access reports on demand, anywhere in the world. The product suite includes AI powered Analytics and Budgeting. FYIsoft's reporting package integrates with many general ledgers and seamlessly supports enterprise financial datasets. Work with the latest technology at FYIsoft!
856 Third Avenue SNaples, FL