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Customer Service Representative

FIMAC
Mission Viejo, CA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

The Company:
We are devoted to our customer's cause and offer the best debt management program available. Striving to maintain the highest quality standards, we help families get back on track through financial counseling and education. Working together, we find a better way out of debt, and a healthy way back to financial freedom.

The Job:
You will be required to provide outstanding customer service to approximately 600-800 clients. This job is focused around providing phone support for clients, managing their accounts, addressing any problems or concerns they might have, following up with clients, being detail oriented, and replying to emails and online requests.

We are looking for someone who provides the best possible customer service to each and every client. A successful Customer Service Representative who can build a rapport quickly with their clients, has a desire to help people, and be a self starter.

Responsibilities:

Serve as the main point of contact for existing clients enrolled in our Debt Management Program
Maintain new and existing accounts by following up with clients on missing forms, payment information, changes to their accounts, etc.
Welcome clients to the program with a introduction call that includes walking them through their online account.
Communicate with creditors as needed on behalf of the client
Perform other administrative tasks as required

Requirements:

1-2 years Customer Service Experience.
CRM experience
Empathy and willingness to assist consumers in experiencing a financial hardship.
Courteous
Excellent Communicator
Ability to multi-task
High level of computer skills; typing, ability to learn new software, using multiple programs at once
Excellent verbal and written skills
Must be detail oriented and organized
Highly resourceful and adaptable to changing needs of the business.
Bilingual in Spanish/English strongly preferred but not required.
Monday - Friday. 8:00am- 5:00pm
Good work ethic including a record of punctuality and good attendance.
High School Diploma required

Company Description
F.I.M.A.C is one of Southern California's fastest growing privately owned and operated firms located in Mission Viejo, CA. Our firm provides educational services, financial software tools, as well as referrals for specialized financial assistance programs.

We offer guaranteed weekly salary. Competitive compensation based upon individual experience and performance metrics.

FIMAC

Why Work Here?
Be a part of the core team with an opportunity to achieve measurable results, and work/life balance.

F.I.M.A.C is one of Southern California's fastest growing privately owned and operated firms located in Mission Viejo, CA. Our firm provides educational services, financial software tools, as well as referrals for specialized financial assistance programs. We offer guaranteed weekly salary. Competitive compensation based upon individual experience and performance metrics.

Address

26300 La Alameda

Mission Viejo, CA
USA

Industry

Business

Website

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