Job DescriptionOverviewFIF AireBeam, LLC is looking for a Customer Service and Support Manager to join our growing team.The successful candidate will focus on all aspects of customer satisfaction and care as well as the supervision of our Customer Service and Support Associates.We need a Customer Service and Support Manager who can take charge of our customer service and support department and foster positive relationships with our customers. We offer excellent benefits, a competitive salary and paid vacation.Duties and responsibilities Overseeing a team of Customer Service agents and providing a productive and motivating working environment for the team. Communicating and managing communications with customers via phone, email, face-to-face or any other communication method made available.
Addressing any issues/disputes from current or potential customers. Set reasonable customer satisfaction goals and work with the team to meet them on a consistent basis. Ability to...
delegate and manage customer enquiries to other teams. Managing customers' accounts. Ensure proper record keeping of customer interaction and details of actions taken by the team and other teams involved in the customer service and support process.
Provide reports of the team's productivity and activities. On-boarding and Training team's members to provide the highest standards of customer service and ensuring that all company policies are followed. Create processes and workflows to improve productivity of the team and ensure customer satisfaction.
Manage online reviews from Social Media Platforms and respond accordingly to ensure customer satisfaction. Additional tasks related to the position as assigned by the COO
FIF Airebeam LLC
Arizona City, AZ