Member Retention Specialist
FGG Spa, LLC Annapolis, MD
- Expired: over a month ago. Applications are no longer accepted.
- We offer a competitive compensation structure, hourly rate plus commissions - earning potential is practically unlimited for strong sales performers!
- Paid training
- Professional and safe working environment
- Employee discounts
- Opportunity for professional growth - we promote from within and have opportunity available for strong performers to move into a leadership path
- AND MORE!
- Provide exceptional service and experience to each client through phone and in-person interactions
- Communicate sales promotions and service options with clients
- Promote health and wellness benefits of massage therapy and skincare
- Membership education and sales
- Schedule/Confirm appointments and balance the daily appointment book
- Passionately promote products and services with effective, clear communication
- Communicate with Service Provider team and maximize appointment book
- Computer data entry
- Work with Spa Manager to engage members in our program and keep members from becoming "at risk" of cancellation
- Respond to requests for membership termination, review options with each member and try to save them from cancelling
- Work with Spa Manager and Sales Associates to build prospect counts and make sure that the team is converting new members and meeting sales performance goals
- Proven passion for communicating with people and providing consistent, exceptional service
- Capability to work flexible hours including mornings, nights, weekends and holidays
- Excellent verbal and written communication skills
- A fast learner with a positive attitude
- Computer proficiency; knowledge of Millennium booking/POS systems is a plus
- A strong team player with the ability to work independently under minimal supervision
- Excellent organizational skills including attention to detail and multi-tasking
- Critical thinking skills, including customer conflict resolution
- Have reliable transportation to/from work
Hand & Stone is a national franchise that specializes in massage, facial, and hair removal services. With over 450 locations across the country, the Hand & Stone brand is a leader in the membership-based spa service industry. FGG Spa, LLC is the largest Hand & Stone franchisee in the system. We have grown to 18 locations across 5 states, and we are still growing! As a family owned business, we are able to provide the benefits of a large company while still keeping a "family" vibe in the spa. We focus on client experience first, and that includes our internal clients...our team members!
We can’t wait to meet you!