Store Manager, Ala Moana, HI
FERRAGAMO USA INC Honolulu, HI
- Expired: August 03, 2021. Applications are no longer accepted.
OUR HERITAGE AND PASSION TO EMPOWER YOUR TALENT AND CREATIVITYWe are currently looking for a Store Manager for our Ala Moana StoreThe Position MissionDesign, lead and drive store strategy to achieve the best sales performance, by understanding client desires and creating a hand-crafted 360experience for the clientActively engage in wider community and seek inspiration from other industries to form a cohesive team focused on creating an energetic, exciting, innovative and approachable environmentRole model best in class sales and self leadership by playing an active role within the team, and also take action to solve problems with positive outcomesCoach the growth and development of the team in providing excellent and specialized customer service to develop meaningful and loyal client relationships through personal connections and CRM initiatives as well as to ensure the application of Ferragamo standards (Selling Ceremony, Visual guidelines, Grooming standards, procedures... etc)Conduct regular reviews with the team including department managers to increase team performance and further develop their skillsBuild and maintain relationships with fellow advisors by instilling a sense of belonging and a positive, forward thinking mindsetKeep momentum going towards long-term strategy despite short-term pressures while developing strategic plans to achieve long-term store and organizational goalsThe Ideal CandidateA leader, a nurturer, a natural connector with a passion for helping others develop and express their true potentialUndertake work with a high degree of integrity, leading by example in every situation.Take action and ownership, ensuring a magical client experience for our clients and handling your team and clients with personal care and empathyThe ExpectationTake ownership of your store with an entrepreneurial spirit, developing and sharing your store vision and being accountable for resultsLead and coach the team to transform each client experience into magical moments by creating a hand-crafted experiencePlay an active role in supporting your team on the sales floor, to drive individual and team objectivesCreate a long-term, authentic bond with your team by fostering growth, listening with respect and inclusionThe QualificationsBeing passionate about the client experience with in-depth knowledge of the desires, needs and expectations of luxury clientsCommunicating and storytelling with conviction, you master the ability to listen and ask the right questionsActing and thinking first of the employee and client relationshipEmpowering team members with autonomy to accomplish tasks effectively and generate enthusiasm for a positive team spiritExcellent English language skills; knowledge of second language preferred.Previous retail sales experience preferred, luxury retail experience a plus.Strong interpersonal and communication skills; ability to read, write, and interpret instructional documents.Ability to effectively communicate with customers, peers and management.Ability to communicate on the telephone with proper etiquette.Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business.Ability to work as part of a team and take initiative independent of direct supervision.The EssentialsPhysical requirements: This position involves constant moving, talking, hearing, reaching, grabbing, standing for extended period of time; may occasionally involve stooping, sitting, kneeling, crouching and climbing step stools.Involves lifting of at least 20 lbs.Regular and reliable attendance, normally on a 5-day-a-week, full time schedule (37.5 hours); Required to work a variety of hours, which may include mornings, evenings and weekends, based on store needs
FERRAGAMO USA INC
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