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SFMC Business Analyst

Trenton, NJ
  • Posted: over a month ago
  • Other
Job Description
Position Description: Full Time: Full Time - Remote

Fenom Digital is a leader in digital transformation services. Our aim to revolutionize the world of Commerce Cloud and OMS with new integrations and solutions. We are expert strategic innovators, consultants, project managers, developers and technologists who partner with our clients to deliver high-impact eCommerce systems in a more efficient way.
Fenom Digitals culture is powered by strong team relationships, including a shared commitment to exceptional communication, performance and results. We call this RACING, and its an integral part of everything our people do. Additionally, Fenom Digital was recently named a Salesforce Commerce Cloud Partner of the Year for Best Up and Coming Partner 2022. The Salesforce Commerce Cloud Partner Awards recognize the outstanding performance of digital transformation commerce partners in the Salesforce ecosystem!
We are a REMOTE working team and this role can work anywhere in the USA! Our HQ is in Red Bank, NJ.
About the SFMC Business Analyst position:
Fenom Digital is looking for an experienced business analyst with Salesforce Marketing Cloud experience to bridge the gap between our business partners and our technical team. This person will be engaged with numerous SFMC clients leading them from inception to go-live. The Fenom SFMC BA will lead stakeholder requirements gathering sessions, create functional documentation, define user stories and acceptance criteria, and help the team determine creative solutions.SFMC Business Analyst Responsibilities:
Lead internal and external stakeholders through design and functional discussions, ensuring a thorough understanding of the customers business processes and requirements.Provide recommendations on solutions based on existing gaps between system capabilities and client business needs and goals.Document requirements into use cases, activity diagrams and functional specifications.Collaborate with core project team on new/existing SFMC implementations to ensure timely and effective delivery of requirements documentation.Lead efforts to evaluate, select, recommend and implement appropriate software & system solutions that support and advance SFMC environment.Update base functionality templates that reflect current version capabilities of SFMC.Understand SFMC Business manager and related administrative functionality.Maintain awareness of new and emerging SFMC/related technologies and the potential application on client engagements.Provide thought leadership in e-Commerce and serve as subject matter expert on the functional capabilities of the SFMC platform.
SFMC Business Analyst Requirements:
3-5 years of experience as a Business Analyst in an e-Commerce environment.Knowledge or experience with SFMC or similar e-Commerce platforms is a plus.Strong written and verbal communication skills; technical writing and functional specification documentation skills.Ability to multitask across multiple ongoing projects in a fast-paced environment and to adapt to changing tasks.General working knowledge of key business functions such as: mapping and modeling, UX design and usability, analytics and metrics, merchandising, content management, site search optimization and digital marketingWhat we offer:
Remote work flexibilityUnlimited PTO401(K) with employer matchCompetitive compensation and benefits (including a health insurance option fully free of charge to the employee in addition to other health insurance options for medical, dental, vision)Life InsuranceParental leave and family friendly environmentHome office expense credit for new hiresIn-person and virtual events (think happy hour, coffee chats, afternoon stretch break, game night, book & movie club, and more!)Certification and learning opportunity
We are a global organization committed to an inclusive work environment where employees can bring their authentic self to work each day. As an equal opportunity employer, we represent different nationalities, races, genders, ages, sexual orientations, and backgrounds connecting the Fenom Digital community. We hire top talent of diverse backgrounds, and we know that makes us stronger.
At Fenom Digital, we value Grit, Excellence, Transparency, Velocity, and Pride. Our values are our foundational core and central to our ongoing best practices, how we collaborate, and how we deliver.



Trenton, NJ
08625 USA



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