Account Manager

Principal Responsibilities:

Develop and manage overall customer and partner relationships
Onboard new customers and maintain related processes
Track subscriptions and process subscription renewals
Understand contracts and support all associated contractual obligations
Manage all required internal and external reporting
Coordinate with Business Development and Contracting for new contracts and contract renewals
Work with customers to identify possible enhancements and opportunities to expand product footprint in customer environments
Coordinate with other Account Managers to identify needs and opportunities across customer base and manage cross-customer communication and funding
Work with Stakeholders, Business Analysts, and Programmers to develop and approve technical requirements
Provide product demonstrations and trainings
Understand project budget and manage to profitability
Coordinate stakeholder involvement as necessary across organizations
Work with customers to set expectations for delivery dates
Ability to travel to customer sites for product demos, meetings, and trainings as needed

Required Skills/Experience:
Any combination of academic education, professional training or work experience, which demonstrates the ability to perform the duties of the position
Ability to organize and prioritize
Superior communication skills particularly in what can be highly challenging situations
Ability to create and build relationships
Excellent listening and negotiating skills
Good organizational and time management skills
Ability to successfully accomplish projects and tasks without clear lines of authority
Ability to coordinate resources and relationships outside of direct line of responsibility
A strong operator, capable of driving delivery excellence and operational efficiency
A meticulous attention to detail, especially around coordinating multiple resources and tracking metrics

Preferred Experience:
Experience working within a software development team
Understanding of government-funded (Federal, State, Local) Long Term Care or Medicaid Programs
Knowledge of process improvement, workflow, benchmarking and evaluation processes
Demonstrated ability to balance goals of the organization with goals of the customer
Flexible attitude and strong desire to learn
Ability to understand and represent the needs of the end user in a software development environment

Polished presentation skills

Ability to set and manage priorities judiciously

Insurance Industry experience
 Ability to set and manage priorities judiciously
Ability to understand and represent the needs of the end user in a software development environment

Location: Remote - Columbia, MD, Full time position with full company benefits

NOTICE: EO/AA/VEVRAA/Disabled Employer – Federal Contractor. FEI Systems participates in E-Verify, a federal program that enables employers to verify the identity and employment eligibility of all persons hired to work in the United States by providing the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. For more information on E-Verify, please contact DHS at (888) 464-4218.

Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, political affiliation, disability, or genetic information, except where it relates to a bona fide occupational qualification or requirement. FEI Systems creates an Affirmative Action Plan on an annual basis. Pursuant to federal law, the portions of FEI Systems’ Affirmative Action Program that relate to Section 503 (Persons with Disabilities) and/or Section 4212 (Protected Veterans), are available for inspection upon request by applicants and employees during FEI Systems’ normal business hours.