Expired: over a month ago. Applications are no longer accepted.
This position is part of our EAP Services Center Team and reports to the EAP Center Manager or delegate. Our EAP Counselors answer incoming calls during business hours from people accessing the EAP benefit provided by their employer for such things as brief counseling, legal or financial consultation, help finding resources for child or dependent care, higher education, adoption and others. ESSENTIAL DUTIES AND RESPONSIBILITIES including the following. Other duties may be assigned. Act as a customer service link between the Corporate Client and its employees and family members to provide professional, non-judgmental response. Ensuring consistent availability to promptly respond to incoming telephone calls. Assess for a behavioral health emergency or crisis. Provide brief intake assessment, phone counseling when appropriate, gathers demographic information. Explain benefits and make an appropriate referral to an affiliate or other treatment providers. Provide authorization of appropriate sessions. Fax or mail referral packet, including FEI billing forms and authorization to the affiliate. Document information obtained from calls into the computerized system to include, intake, referrals, complaints, requests for general information, etc. Provide assistance with the affiliate network by contacting affiliates to update and maintain accurate information. Locate and screen potential providers for membership in the EAP network. Support affiliate network functions and consistency. Respond to other customer needs as appropriate. Complete special projects as assigned. Complete and maintain all required paperwork, records, documents, etc. Follow and comply with all safety and work rules and regulations. Maintain departmental housekeeping standards. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Master's degree in Psychology, Social Work, Counseling, or related Human Services field required. At least one-year work experience in one or more of the following: Outpatient counseling, psychiatric services, alcohol and drug abuse treatment, residential treatment, telephone counseling, or related human services/counseling areas. Prior experience working in an EAP setting preferred. LCSW, Behavioral Health Certification or other State License in the mental health field preferred. Certified Employee Assistance Counselor (CEAP) a plus. Demonstrated crisis intervention problem solving skills; ability to define and assess crisis and put into effect treatment options. Active listening skills. Basic computer skills, clinical writing, and documentation skills. Excellent organizational and prioritization skills. EDUCATION and/or EXPERIENCE: Requires a master’s degree in the behavioral health field and three years’ post master’s clinical experience in one or more of the following areas; EAP, mental health, counseling, case management and substance abuse. State licensure is required. Employment Type: Full Time Years Experience: 1 - 3 years Salary: $20+ Hourly
FEI Behavioral Health, Inc.
Milwaukee,WI 53203 USA
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