Customer Service Reprentative

FASTSIGNS #11603

Austin, TX

Posted: over a month ago
$20 to $23 Hourly
Full-Time

Job Description

Are you a highly organized and motivated individual? Do you enjoy being the go to person when someone needs help? Are you looking for a career with an established and fast-growing company? If so, were looking for talented and professional candidates who are focused on teamwork, task completion, and customer care. If you are looking for a rewarding career, not just another job, then come join our team as an Customer Service Representative!

As the Customer Service Representative, you will work with the Sales Manager and Franchisees to provide excellent customer care to existing customers. Using excellent communication and follow up skills, you will assist customers through the proofing, production and installation process and help ensure orders are produced on time and to the customer's satisfaction.

The ideal candidate can work effectively in a fast-paced, deadline driven environment and is determined to provide outstanding service to both our customers and fellow team members. If this sounds like you, then we encourage you to click Apply now!

FASTSIGNS locations are independently owned and operated.RESPONSIBILITIES

Check queues for existing orders and ensure the order continues through the process
Gather information for and submit installation requests to our internal installation department
Ensure the customers needs are met
Answers the phone and directs callers to the appropriate individual, as needed
Performs other duties as needed

QUALIFICATIONS

High school diploma or GED required
Previous customer care or project management experience preferred
Proficient computer and internet skills, including gSuite, Trello, etc
Good communication skills, both in person and over the phone
Strong organizational and time management skills

KEY CHARACTERISTICS

Positive Mental Attitude
Goal Directed Behavior
Self-Motivated
Sense of Urgency
Never Stop Learn

BENEFITS

Health Insurance
Supplemental Insurance
Holidays
Paid Time Off (PTO)
Formal Ongoing Training Program
Formal On-the-Job Training Program

HOURS
Monday - Friday: 8:30 - 5:00pm

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.