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Service Advisor

FAIRBANKS NISSAN Fairbanks, AK
  • Posted: over a month ago
  • Full-Time
Job Description

Company History:

Fairbanks Nissan has been locally owned and operated since 2016. Fairbanks Nissan has a service focused philosophy. Our belief is that the success of our company is determined by the problems we solve for others.

Career Growth and Recognition

Since its purchase, Fairbanks Nissan has been regularly recognized for being one of the top Nissan dealers in the Northwest Region for growth and customer satisfaction in both the sales and service departments.

Community Involvement

We focus our giving and community involvement on the support of the children in our community and our Service Men and Women by supporting organizations such as:

  • The Fairbanks Boys and Girls Club
  • Presbyterian Hospitality House
  • Santa’s Helpers
  • Fairbanks Montessori
  • The Fairbanks Children’s Museum
  • The Fairbanks Youth Soccer Association
  • Our Local Schools and Athletic teams
  • The Center for Non-Violent Living

 

  • MWR
  • Better Opportunities for Single Soldiers
  • The Airforce Association

 

 

Fairbanks Nissan is a member of the Fairbanks Chamber of Commerce, the Alaska Auto Dealers Association, and The National Auto Dealers Association.

 

Fairbanks Nissan Employee Benefits Include:

Time Off

  • 2 Days off per week
  • Closed on Sundays
  • Closed for most major holidays
  • Flexible scheduling for special life and family events
  • Paid Vacation for full time employees

Paid Training

  • Factory training
  • Ongoing professional development

Employee Perks

  • Employee purchase program for vehicles, service, parts and accessories
  • Employee vehicle consignment program
  • Available Health insurance for full-time employees

 

We are always looking for bright, motivated, and energetic professionals to add to our world-class team. Our dealership works as a team, and our team strives to be the best for our customers. If you feel that your skills would be a valuable asset to our customers, then we want to get to know you! Our service department business has increased dramatically! We are looking for an additional service adviser to help handle the increased business. Are you ready to jump-start your career and grow with our organization? If the answer is yes, apply below!

 

$2,000 SIGNING BONUS FOR QUALIFIED CANDIDATES!

As a Service Advisor, you will meet with customers, determine vehicle's repair or maintenance needs, use extensive product knowledge to present the customer with this information as well as relay the recommended solutions by the service technicians for their vehicle. You will be the face of the service department; in charge and responsible for making customers feel comfortable and relaxed during and throughout the car servicing process, ensuring that each and every customer feels that their thoughts are acknowledged and heard, and most importantly that customers feel that they are in good hands and being treated with respect. We know that this is no simple task; the right person is needed for all this to happen!

 
Responsibilities
  • Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
  • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer 
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
  • Determine and recommend needed maintenance based on age, mileage, and history
  • Prepare complete and accurate estimate of cost for labor and parts
  • Distribute work between technicians efficiently
  • Answer technical questions about vehicle problems, warranties, services, and repairs
  • Maintain Customer Success Index at or above company standards
  • Establish follow-up time
  • Monitor the progress of each vehicle throughout the day; updating customers frequently
  • Oversee administration of warranty claims as well as training and supervising of service department
  • Reinforces company policies and adheres to company standards
  • Encourages compliance with applicable laws and regulations
  • Explain all completed work and charges to customers
  • Verify that the final invoice reconciles with the work performed on the repair order

 

    Requirements, Qualifications, and Preferences

    • Very strong preference for candidates with experience in automotive or a similar industry
    • Organized and friendly personality
    • Highly advanced communication skills, both oral and written
    • Proven record of achieving exceptional customer satisfaction
    • Above average energy level
    • Preferred but not required: knowledge of vehicle mechanics
    • A desire for a long-term career with our growing organization
    • Personal and professional integrity
    • Passion to serve customers to the best of your abilities
    • Proficient computer skills; ability to comfortably use Microsoft Office products
    • Dealer Track experience is preferred
    • Time management skills
    • Fantastic communication skills with your customers
    • Professional, well-groomed personal appearance
    • Consistent record of service and sales success
    • Strong record of positive customer satisfaction results
    • Team oriented and self-motivated
    • Able to work with little supervision; independent, proactive
    • Ability to remain calm in high-tension situations; level-headed
    • Ability to make upset, frustrated, or misinformed customers calm and heard; ability to not take things personally
    • Result orientated, team player

     

    If you are interested in becoming a mechanic or technician in the future, this is a great starting point for your career path. We promote in-house for the right candidates. We highly encourage those interested in a mechanic position to apply for this position as a place to start.

    We look forward to working with you. Thank you for your time and interest in Fairbanks Nissan.

    2610 South Cushman Street

    Fairbanks, Alaska 99701

    (907) 452-1701

      We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

      FAIRBANKS NISSAN

      Address

      Fairbanks, AK
      USA

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