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Client Services Representative

FAIR Health, Inc. Syracuse ,NY
  • Posted: over a month ago
  • Full-Time
  • Benefits: 401k, dental, life_insurance, medical
Job Description

This position for an experienced professional is responsible for managing all aspects of client support. The position assists commercial customers (e.g., insurance plans, administrators and consultants), healthcare professionals, academic researchers, and consumers to understand and effectively use healthcare data products and online tools. This position works closely with internal FAIR Health areas such as product management, sales, marketing, data analysts and the IT and legal teams. This is not a call-center or “help desk” position. We are looking for a professional with a customer service mindset who will learn how complex data products are developed and be adept at handling client relationships and resolving questions on technical and data-related issues. The successful candidate may come from a healthcare, insurance, financial services or telecommunications background.

Duties and Responsibilities

  • Work with commercial clients and prospective clients to explain data methodologies and products
  • Research complex requests, escalate to internal teams when appropriate and respond ensuring customer satisfaction
  • Process and monitor client requests through Salesforce to ensure rapid response
  • Orient new clients and assist them with product implementation
  • Perform quality assurance on new client set up and data product fulfillment
  • Process electronic delivery of data products
  • Develop statistical analyses and data visualizations
  • Manage callers, tasks and sales leads through Salesforce CRM system
  • Provide feedback on product enhancements
  • Provide backup to service representatives who primarily work with consumer and provider segments to assisting them in understanding FAIR Health data, our consumer website and mobile apps;
  • Assist customers with online purchases
  • Work with other areas of FAIR Health to ensure the customer perspective is represented in new products and enhancements
  • Observe HIPAA guidelines of conduct to ensure privacy of information

Qualifications

  • Strong customer service mindset
  • Readiness to learn and meet new challenges
  • Bachelor’s degree, or equivalent
  • Clear verbal and written communication skills
  • Proficiency with MS Word, Excel, Outlook and PowerPoint
  • Salesforce.com experience preferred
  • Experience with data products and/or healthcare a plus
  • Familiarity with medical coding a plus
  • Comfortable working with complex data and technology tools
  • Experience dealing with a broad range of customers from Fortune 500 companies, medical and research professionals to individual consumers.

Interested candidates should submit their resume to resumes@fairhealth.org Please include “CSR” and your last name in the subject line.

FAIR Health, Inc. is an equal opportunity employer and an e-verify participant.

Company Description
FAIR Health, Inc., an independent nonprofit organization, was established in October 2009 with the mission to help ensure fairness and transparency in health insurance information. FAIR Health has created a database of over 31 billion de-identified private healthcare claims—the largest in the country—which receives claims monthly and which serves as the foundation for a variety of data products, custom analytics and consumer tools. FAIR Health has also been certified by the Centers for Medicare and Medicaid Services (CMS) as a “Qualified Entity” and thus holds the entire collection of Medicare Parts A, B and D claims from 2013 to the present which get routinely refreshed.

Our standard data modules, custom analytics, and technological tools serve all participants in the healthcare sector nationwide; including: payors, third-party administrators, bill review companies, self-insured employers, providers, health related industries, consultants, government agencies and academic researchers. Our medical and dental data are used to inform statutes and regulations, healthcare cost indices, fee schedules, benefit and provider network design, practice/facility expansion, health systems research, and dispute resolution among other uses. We also offer a suite of consumer-oriented tools and resources available on our consumer website (fairhealthconsumer.org), as well as mobile applications which can be licensed by other organizations.

FAIR Health, Inc.

Why Work Here?

FAIR Health, Inc is a nonprofit organization with the mission to help ensure fairness and transparancy in health insurance information.

FAIR Health, Inc., an independent nonprofit organization, was established in October 2009 with the mission to help ensure fairness and transparency in health insurance information. FAIR Health has created a database of over 31 billion de-identified private healthcare claims—the largest in the country—which receives claims monthly and which serves as the foundation for a variety of data products, custom analytics and consumer tools. FAIR Health has also been certified by the Centers for Medicare and Medicaid Services (CMS) as a “Qualified Entity” and thus holds the entire collection of Medicare Parts A, B and D claims from 2013 to the present which get routinely refreshed. Our standard data modules, custom analytics, and technological tools serve all participants in the healthcare sector nationwide; including: payors, third-party administrators, bill review companies, self-insured employers, providers, health related industries, consultants, government agencies and academic researchers. Our medical and dental data are used to inform statutes and regulations, healthcare cost indices, fee schedules, benefit and provider network design, practice/facility expansion, health systems research, and dispute resolution among other uses. We also offer a suite of consumer-oriented tools and resources available on our consumer website (fairhealthconsumer.org), as well as mobile applications which can be licensed by other organizations.

Address

100 Elwood Davis Road
Syracuse, NY
USA

Website

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