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Customer Service Representative

FA&O Works Rapid City, SD

  • Posted: over a month ago
  • Full-Time
Job Description
Customer Service Representative I – Rapid City, SD

Our client is a premier provider of targeted specialized insurance products in North America and selected other markets.  They are looking for a Customer Service Representative to work in their Rapid City, SD office.  Estimated length of this assignment is approximately one year.

Responsibilities:
  • Resolves many questions and problems, refers more difficult items to higher levels for guidance
  • Knowledgeable of company products & services
  • May assess customer needs and suggest alternative products or services
  • Research contract issues for supporting departments such as Claims for Service Recruitment
Essential Duties and Accountabilities:
  • Applies and develops basic skills to procedures for the position
  • Problem solving skills
  • Assess customer needs
  • Deal with customers
  • Manipulates/navigates computer system
  • Completes customer registrations
Special Skills and Abilities Required:
  • Good verbal and written communication skills
  • Active listening skills
  • Strong Excel skills
Education:
  • High School Diploma or GED
Experience:
  • 0-2 years general experience in an office setting or customer service experience
  • Experience with computer equipment
Other Job Requirements/Competencies:
  • Systematically gathers information necessary to consider alternatives before making a decision
  • Treats individuals with respect despite personality differences or performance problems
  • Actively supports others to achieve common goals
  • Consistently meets deadlines and requirements
  • Demonstrates curiosity by continuously seeking new information and asking questions

FA&O Works

Address

Rapid City, SD
USA

Industry

Business

View all jobs at FA&O Works

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