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Customer Service Representative

F I Patnode Insurance Agency Inc Brighton ,MA
  • Posted: 23 days ago
  • $45,000 to $52,000 Yearly
  • Full-Time
Job Description

Are you looking for an agency that is customer service oriented and well known in the community? Look no further, F I Patnode Insurance Agency Inc is looking for a great Customer Service Representative to be the face and voice of our agency. As a Customer Service Representative you will have a passion for our clients as well as our great insurance products. Customer Service Representatives will also need to be driven and committed with the ability to cross and up-sell. If you are a high-energy, customer-focused person with a strong desire to succeed in a growing fast-paced environment, you might be the perfect candidate for our team!

 



Benefits

  • Bonus Opportunities
  • Property and Casualty License Reimbursement
  • Paid Time Off (PTO) / Sick / Vacation
  • Health Insurance
  • Holidays off
  • Weekends off
  • Growth opportunities / career development 
  • IRA contribution matching
  • Hands on training


Responsibilities

  • Cross and up- sell insurance products 
  • Process customer policy change requests.
  • Verify phone numbers, addresses and email addresses with each customer contact and update customer information
  • Use retention strategies 
  • Follow up  to all inquiries, cancellation requests, and sales requests within a specified time frame.


Requirements

  • Must obtain or currently possess a Property and Casualty License 
  • Possess an upbeat, positive and enthusiastic attitude.
  • Proficiency to multi-task, follow-thru and follow-up.
  • Great Customer Service Skills.
  • Driven and goal-oriented individual.
  • Ability to tactfully handle stressful and difficult situations.
  • AMS 360 is a plus

F I Patnode Insurance Agency Inc

Address

Brighton, MA
02135 USA

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