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Customer Service Support

Express Seed Company
Oberlin, OH
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Extraordinary Plants. Extraordinary People.  At Express Seed, we strive to make every day better with the beautiful plants we sell. Our company has successfully grown on the values of respect, hard work, customer focus and integrity. We seek to add employees to our team who possess these values.

Summary:

The Customer Service Support position supports the Customer Service team, which is responsible for providing total customer
service including correspondence to customers, order entry, and facilitating the orders. The CSS supports the CSR to ensure the  successful completion of the order process for a specific group of customers.

The CSS will also help resolve customer service issues / questions in a timely and professional manner to enhance customer satisfaction. This position reports to the Customer Service Manager.

Primary Responsibilities:

  • Effectively communicates with the CSR to establish overall customer satisfaction
  • Respond to written and email communications
  • Enter customer orders by identifying the product, quantity and required delivery date
  • Accurately update and maintain customer information and order status
  • Maintains database of customer's special requests and item / product set up
  • Prepares periodic order status reports for customers
  • Interacts with CRM and ERP tools to satisfy customer requests and support Sales Team

Knowledge and Skill Requirements:

  • Proficient in Microsoft Office, Excel and Word. Analytical/Problem Solving
  • Strong organizational skills, attention to detail and follow-through required 
  • Must be a self-starter, energetic, and results oriented
  • Strong quantitative and analytical skills required
  • Ability to type and use the ten-key or numeric keypad
  • Ability to handle multiple and diverse tasks under deadline pressure 
  • Effective verbal and writing skills
  • Possess a strong work ethic and team player mentality
  • Ability to work with all levels of employees and management

Preferred Qualifications:

  • High School Diploma or minimum two years’ experience in Customer Service
  • Microsoft NAV, Peoplesoft, and/or ERP system experience a plus

Working Conditions:

  • Willingness to work a flexible work schedule to include some Saturdays throughout the year and occasional overtime when needed

This position also includes an excellent benefits package: Health, Dental, Vision, LTD, Life, paid vacation, paid holidays, and 401K with match. Express Seed Company is an Equal Opportunity Employer.

Company Description
Express Seed Company provides the fastest connection to a worldwide network of breeders and suppliers of greenhouse inputs.

Express Seed Company

Express Seed Company provides the fastest connection to a worldwide network of breeders and suppliers of greenhouse inputs.

Address

Oberlin, OH
44074 USA

Industry

Business

Website

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